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New EXIN,Inc ITILFND Exam Dumps Collection (Question 10 - Question 18)
New Questions 10
Where are the details of core and enhancing service provided?
A. The definitive media library.
B. The configuration management system.
C. The service portfolio.
D. The service catalogue.
Answer: C
New Questions 11
Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?
A. Service transition
B. Service level management
C. Service operation.
D. Service Design.
Answer: A
New Questions 12
What BEST describes the value of service operation to the business?
A. It supports the creation of a portfolio of quantified services
B. It ensures IT services are continuously aligned to business requirements
C. It defines the control of service assets and configurations
D. It reduces the duration and frequency of service outages
Answer: D
New Questions 13
What is the pre-authorized change known as?
A. A normal change
B. A retrospective change
C. A standard change
D. An ordinary change
Answer: C
New Questions 14
Which three types of metric support Continual Service Improvement (CSI) activities?
A. Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics
B. Process metrics, software metrics and financial metrics
C. Technology metrics, process metrics and service metrics
D. Service metrics, technology metrics and Key Performance Indicator (KPI) metrics
Answer: C
New Questions 15
What should be documented as part of every process?
A. The process owner, process policy and set of process activities
B. The service owner, service level agreement and set of process procedures
C. The policy owner, operational level agreement and set of process steps
D. The service manager, service contract and set of work instructions
Answer: A
New Questions 16
ITSM concepts are often described in the context of only one of these type. Type I, type II and type III
A. Service Units
B. Business Units
C. Service Providers
D. Customers
Answer: C
New Questions 17
Which process has the following objective 'Establish new or changed services into supported
environments within the predicted cost, time and resource estimates'?
A. Service strategy
B. Service transition planning and support
C. Service level management
D. Change management
Answer: B
New Questions 18
Which lifecycle stage defines how value is created and delivered?
A. Service design
B. Service strategy
C. Continual service improvement
D. Service operation
Answer: B
Explanation: The objectives of service strategy includes :
u2711 An understanding of what strategy is.
u2711 A clear identification of the definition of services and the customers who use them.
u2711 The ability to define how value is created and delivered.
u2711 Means to identify opportunities to provide services and how to exploit them.
u2711 A clear service provision model that articulates how services will be delivered and funded as well as to whom they will be delivered and for what purpose.
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