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Q1. You have a Dynamics CRM organization.
You have a list of 23 public views for accounts, most of which are custom. Many of the most frequently used views appear near the bottom of the list.
Users report that the current list order is inconvenient and time consuming because they must scroll through many unused views.
You need to recommend changes to resolve the issue reported by the users. What should you recommend doing first?
A. Change the display order of the views.
B. Deactivate the unused system views.
C. Set customizable to True.
D. Change the views to be private views.
Answer: A
Q2. You are creating a business rule for the account records. The business rule will perform an action if the record has Country set to the United States and City set to either Redmond or San Francisco.
You need to identify the minimum number of condition sets required to implement this logic. What should you identify?
A. 1
B. 2
C. 3
D. 4
Answer: C
Q3. You are modifying a Dynamics CRM form for a custom entity.
You need to identify which parts of the CRM form users can use to modify data.
Which two parts should you identify? Each correct answer presents a complete solution.
A. Navigation
B. Footer
C. Header
D. Body
Answer: B,D
Q4. You have a Dynamics CRM organization.
You need to ensure that sales users can access the organization by using the Microsoft Dynamics CRM Windows Store app.
What should you do?
A. Modify the System Settings for the organization.
B. Assign the Delegate user role to the users.
C. Configure a server profile.
D. Enable the CRM for mobile security privilege for a security role.
Answer: A
Q5. You need to implement a process. The process must perform the following:
•Run when a new account is created.
•Make changes to the account as the user who created the account.
•Send an email message to the account as the owner of the account. This may be a different user than the user who created the account.
Which process type should you use?
A. a workflow
B. a business process flow
C. a business rule
D. a dialog
Answer: B
Q6. You have a Dynamics CRM organization.
You add a new currency field named Revenue Potential to the account entity.
On a record, you discover that the Revenue Potential field is displayed as 95.66. Other records also display the Revenue Potential field in this format.
You need the Revenue Potential field to be displayed as nn.nnn. What should you configure?
A. the display format in personal options
B. the Formats tab in System Settings
C. the default currency in personal options
D. the Currencies settings in Business Management
Answer: B
Q7. You have a business rule that has a scope of AM Forms.
You discover that the business rule does not execute on forms when users access the forms.
You need to ensure that the business rule executes on the forms when accessed by the users.
What should you do?
A. Assign the users permission to read the business rule.
B. Change the scope of the business rule from All Forms to Entity.
C. Activate the business rule.
D. Enable the execution of the business rule from the System Settings.
Answer: A
Q8. You have a Dynamics CRM organization. Currently, users can view 50 records per page.
You need to ensure that the users can view 250 records per page. What should you do?
A. Instruct the users to configure their options.
A. B. Instruct the users to create custom views.
C. Instruct an administrator to configure the view settings, and then to share a view.
D. Instruct the administrators to configure their options.
Answer: B
Q9. You have a Dynamics CRM development environment and a Dynamics CRM production environment.
You have a project solution in the development environment.
You need to import the solution to the production environment as a managed solution. What should you do?
A. Change the options of the Import Solution dialog box to import the solution as managed.
B. Use the Package Deployer for Microsoft Dynamics CRM to import the unmanaged solution to CRM as managed.
C. Ask a developer to change the options of the import API so that CRM imports the unmanaged solution as managed.
D. Export an unmanaged solution and select Managed for the package type. Import the exported solution to the production environment.
Answer: A
Q10. You have a Dynamics CRM organization.
You need to tell a user which types of out-of-the box charts are available on a personal dashboard in CRM.
Which two types of charts are available? Each correct answer presents a complete solution.
A. tag
B. Scatter
C. pie
D. funnel
E. doughnut
Answer: B,C
Q11. You have the business units in a Dynamics CRM organization as shown in the following table.
You create a new security role named New Employee that is being used by all of the business units. Users in the Consumer Salesbusiness unit who are assigned the role report that they fail to update records that they should be able to update.
You plan to update the security role so that the users can update the records. You need to identify in which business unit you must update the role.
Which business unit should you identify?
A. Sales
B. Root
A. C. Enterprise Sales
D. Service
E. Consumer Sales
Answer: C
Q12. You have a custom entity that has an active business process flow.
You no longer need the business process flow.
You need to ensure that you can delete the business process flow. What should you do?
A. Modify the process options on the definition for the custom entity.
B. Change the primary entity of the business process flow.
C. Deactivate the business process flow.
D. Delete all of the open records that use the business process flow.
Answer: A
Q13. You are adding a sub-grid to the Account form that displays data from a custom entity related to the account.
You need to identify which items you can use to display the data.
Which two items should you identify? Each correct answer presents a complete solution.
A. a fist
B. a chart
C. a dashboard
D. an iFrame
Answer: B,D
Q14. You need to model a relationship between the account entity and the contact entity to track the advisory board members of accounts.
You need to use connections to model the relationship between the account and contact entities.
What should you do?
A. Create a one-to-many (1:N) relationship between the account and contact entities, and then use two connection roles to represent each side of the new 1:N relationship.
B. Create a connection entity, and then use two connection roles to represent each entity in the relationship.
C. Use two connection roles to represent each side of the relationship.
D. Create a many-to many (N:N) relationship between the account and contact entities, and then use two connection roles to represent each side of the new N:N relationship.
Answer: C
Q15. A user named User1 is the owner of a background workflow that makes changes to an account after the Credit Limit field of the account is modified.
A user named User2 adds a new account and saves the record.
A user named User3 edits the record and changes the street address of the account. A user named User4 edits the record and adds a parent account.
User2 changes the value in the Credit Limit field and assigns the account to User4.
You need to identify which name will be displayed in the Last Modified By Field on the account record.
Which name should you identify?
A. User3
B. User1
C. User2
D. User4
Answer: A
Q16. You have a Dynamics CRM organization that contains the business units and security roles shown in the following table.
A user named User1 belongs to Businessunit1 and is assigned the Salesperson and the Branch Manager security roles.
User1 is promoted and given a new job. The account of User1 is moved to Busmessunit2. You need to identify which security roles were assigned to User1 after the user moved to
Businessunit2.
What should you identify?
A. Salesperson only
B. Salesperson and Sales Manager
C. none
D. Salesperson and Location Manager
Answer: B
Q17. You have a Dynamics CRM organization.
Currently, when you create entities and fields, they have a prefix of new_.
You need to ensure that when you create new entities and fields, they have a prefix of Contoso_.
Which two actions should you perform? Each correct answer presents part of the solution.
A. Change the prefix in the System Settings to Contoso.
B. Edit the customization prefix field and change the display name to Contoso.
C. Change the prefix of the publisher associated to the solution to Contoso.
D. Create a new publisher that has a prefix of Contoso. Associate the new publisher to the exiting solution.
Answer: A,D
Q18. You have a Dynamics CRM organization that contains a custom activity entity named TimeSheet.
You have a user named User1 who uses Dynamics CRM for tablets apps.
User1 can see the system activities in the app, but fails to see TimeSheet. You need to ensure that Userl can see TimeSheet.
What should you do?
A. Enable TimeSheet for mobile.
B. Configure the activity pointer for mobile.
C. Assign a security role to User1.
D. Configure the mobile express form for TimeSheet.
Answer: C
Q19. You have a Dynamics CRM organization.
You set an option that contains the values configured as shown in the following table.
What is the default sort order of the labels?
A. Four, One, Three, Two
B. Two, One, Three, Four
C. One, Two, Three, Four
D. Two, One, Four, Three
Answer: A
Q20. You have a Dynamics CRM organization.
You have a team named Team1. All of the members of Team1 have identical security roles.
A user named User1 has a personal view to display the records owned by Team1. You need to ensure that all the members of Team1 can use the view.
What should you do?
A. Instruct User1 to assign the personal view to the owner of Team1.
B. Instruct the owner of Team1 to configure the filter criteria.
C. Instruct User1 to assign the personal view to Team1.
D. Instruct User1 to configure the filter criteria.
Answer: A
Q21. You import a managed solution that contains a custom entity named Loan. Loan is enabled for customization.
You need to add a new field to the Loan entity.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
A. Open the imported solution, locate the Loan entity, and then add the new field.
B. Create a new solution, add the existing Loan entity, and then add the new field.
C. Modify the Managed Properties of the Loan entity in the imported solution.
D. Open the default solution, locate the Loan entity, and then add the new field.
Answer: A,B
Q22. You receive leads that are generated from your company's website.
Once the leads are in Dynamics CRM, they must be assigned to a specific CRM user based on the city from which the lead came, and then moved to the queue of the user.
You plan to create a workflow to manage the process.
You need to identify which event should be used to trigger the workflow.
A. Record is assigned.
B. Record status changes.
A. C. Record is created.
D. Record is deleted.
Answer: D
Q23. You have a Dynamics CRM organization.
Users access CRM from the wet> and from mobile apps. You plan to add a new entity to the organization.
You need to ensure that the users can see the entity records from the web and from the mobile apps.
What should you do?
A. Activate the mobile express form.
B. Configure the mobile express form.
C. Modify the entity definition.
D. Enable the users for offline access.
Answer: A
Q24. You have a custom entity named Entity1that has three activated business process flows named BPF2. BPF2. and BPF3,
You need to ensure that BPF2 in visible only to customer service representatives from the web client. What should you do?
What should you do?
A. Branch the process flow.
B. Configure security roles.
C. Edit the process scope.
D. Rename BPF2 to come before BPF1.
E. Edit the definition of Entity1.
Answer: B
Q25. You are reviewing the security roles of a user.
You discover that the user has multiple security roles. You need to identify the resulting privileges of the user. What should you identify?
A. The user only has privileges from the most recent security role to which the user was assigned.
B. All privileges are cumulative, unless one of the roles turns off a privilege, in which case that specific privilege is not applied to the user.
C. All privileges are cumulative.
D. The user has the most restrictive level of privileges.
Answer: C
Q26. You work in a customer service organization.
Sometimes, when a new record is created, a customer service representative must capture additional data.
When this occurs, the representative must call the customer to capture the missing data. Each record may be missing different data.
You need to identify which process type you must use to capture the data. What should you identify?
A. a real-time workflow
B. a dialog
C. a custom action
D. a business rule
Answer: B
Q27. You configure a new entity in a Dynamics CRM organization. You create fields, forms, and views for the new entity.
You can view the new entity records as expected in the user interface. Users report that they fail to view the entity records.
You need to ensure that the users can view the entity records. What should you do?
A. Publish the changes.
B. Add permissions to the security roles of the users.
C. Add the entity to & custom solution.
D. Configure the relationships.
Answer: B
Q28. You need to limit a user's ability to edit a specific field in a contact record. You enable field security on the field properties.
What should you do next?
A. Create an access team template.
B. Enable hierarchical security.
C. Create a new security role.
D. Create a field security profile.
Answer: C