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Q46. HOTSPOT Scenario A photographer from  Portraits  Ltd, a professional photographic company, has taken on the role of Team Manager after taking some time to understand the requirements of the project. A contract for their services has been set up and is being monitored by the Purchasing Manager and a Work Package has been agreed. This contract specifies that the photographer must arrange a meeting with the Engineering Manager to establish a schedule for the photo sessions to minimize the impact on the Engineering staff. This meeting should have occurred by now. The Engineering Manager was made aware of this requirement but when asked he reported that  he  has  received no  communication  from the photographer.  The Project Manager has tried to call the photographer and has had no response. The Project Manager believes there is a risk that Portraits Ltd are overbooking work and prioritizing other  clients' work. If Portraits ltd do not deliver on schedule the project will be delayed and the expected benefits will be reduced. The contract is to be reviewed and Portraits Ltd reminded of their agreement. The project is now in stage 2. The Project Manager has heard about the possibility of a competitor also producing a calendar to be delivered earlier than the target date for this project. There is a threat that the early release of a competitor's calendar may weaken the impact of the MNO Manufacturing  Company  calendar, thereby reducing the anticipated benefits  of the Calendar project. Column 1   contains a   number   of   risk   responses identified   by   the   Project Manager following an assessment of this risk. Column 2 contains a list of threat response types. For each risk response in Column 1, select from Column 2 the type of response it represents. Each option from Column 2 can be used once, more than once or not at all. Column 1 contains a number of possible risk responses to the above risk. For each risk response, select from Column 2 the appropriate risk threat response type that it represents. Each selection from Column 2 can be used once, more than once or not at all. 

Answer: 

1 – Accept 

2 – Fallback 

3 – Share 

4 – Accept 

5 – Fallback 

6 - Avoid 


Q47.  

During which of the following activities is the Project Product Description created? 

A. Design and appoint the Project Management Team 

B. Prepare the outline business case 

C. Select the project approach and assemble the project brief 

D. Plan the initiation stage 

Answer:


Q48. HOTSPOT Project Scenario Calendar Project  (Note: The companies  and  people within the scenario  are fictional.) There has been a reduction in fie number of orders at the MNO Manufacturing Company due in part to the increased marketing activities of its competitors. To help counter this, the company has decided to create a promotional calendar for next year for all its current and prospective customers. The end product of this project will be a prepared calendar pack, ready for printing. The design of the calendar will be similar to one sent out previously, and must reflect the company image as described in the existing corporate branding standards. Another project is currently producing a new company logo when is to be printed on each page of the promotional calendar. The  prepared calendar pack will consist of: 

Design for each month - correctly showing at public holidays and new company logo 

Selected photographs- 12 professionally-produced photographs, showing different members of staff 

Selected paper and selected envelope - for printing and mailing the calendar 

Chosen label design - a competition to design a label will be held as part of this project 

List of customers - names and addresses of customers to whom the calendar will be sent. The project is currently in initiation and will have two further stages: Stage 2 will include tie activities to: 

Create the customer  fast using information  from the Accounts and Marketing departments 

Confirm compliance with the Data Protection Legislation 

Create a design for each month - this will be done by the internal creative team 

Select and appoint a professional photographer 

Gather photograph design ideas  from previous project and agree photographic session schedule 

Prepare a production cost forecast 

Select paper and envelope. Stage 3 will include the activities to: 

Produce and select tie professionally-taken photographs 

Hold the label design competition and choose the label design 

Assemble the prepared calendar pack. A production cost forecast, based on the options and costs for the paper, envelope, printing and marketing of the calendar  is to be produced in stage 2. However, the actual production and distribution of the calendars is not within the scope of the project. The product cost forecast will be reviewed by the Project Board to determine whether tie project should continue. It is now 05 October and the prepared calendar pack must be delivered to the print company by 30 November, to enable printing and distribution of the calendar in time for Christmas. The cost of the activities to develop the specialist products and the cost of the project management activities are estimated to be £20,000. There is a project time tolerance of +1 week /-2 weeks and a project cost tolerance of +£6,000 / -£6,000. A change budget of £500 has been allocated but there is no risk budget. 

Lines 1 to 6 in the table below consist of an assertion statement and a reason statement For each line identify the appropriate option, from options 1 to 6, that applies. Each option can be used once, more than once or not at all. 

Answer: 


Q49. Scenario Additional Information Further information on some resources who could be involved in the project: Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out  the feasibility study and the same consultants will be providing support and guidance to the  Information Technology and Facilities teams during the project. Director of Finance Division: She  was  transferred  from the Information Technology Division 12 months ago. She is responsible for ensuring a cost- conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene. Hardware Manager: Reports to the Director of  Information  Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software. Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards. Which 2 alternative actions apply to the proposed user assurance for this project? 

A. Retain because they are both very positive about outsourcing the selected business functions. 

B. Retain because their divisions will be the major users of the outsourced services and they can provide the user perspective on the impact of any proposed changes. 

C. Remove because neither of these individuals are from the business functions to be outsourced. 

D. Retain because selecting only one of them may cause unnecessary conflict. 

E. Retain because they   are able   to help identify stakeholders  and their communication requirements. 

Answer: B, E 

Further information on some resources who could be involved in the project: Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out  the feasibility study and the same consultants will be providing support and guidance to the  Information Technology and Facilities teams during the project. Director of Finance Division: She  was  transferred  from the Information Technology Division 12 months ago. She is responsible for ensuring a cost- conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene. 

Hardware Manager: Reports to the Director of  Information  Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software. Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards. Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following question about roles on the Outsourcing project. 

Answer: 

A. Manage by stages 

B. Focus on products 

C. Manage by exception 

D. Learn from experience 

Answer:


Q50. Scenario Additional Information Product Description Quality notes from the Daily Log The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors) Introduction 

1.

 This document defines the approach to be taken to achieve the required quality levels during the project. 

2.

 The Project Board will have overall responsibility for the Quality Management Strategy. 

3.

 Project Assurance will provide assurance on the implementation of the Quality Management Strategy. Quality management procedure - Quality standards 

4.

 The selected service provider will operate to industry standards for providing outsourced services. 

5.

 MFH document standards will be used. Records 

6.

 A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities. 

7.

 Configuration Item Records will be maintained for each product to describe its status, version and variant. 

8.

 Approval records for products that require them will be stored in the quality database. Roles and responsibilities 

9.

 The DIT will check that the employment contracts for outsourced staff adhere to employment law. 

10.

 Team Managers will provide details of quality checks that have been carried out. 

11.

 Team Managers will ensure that the Quality Register is updated with the names  of team members who are involved in the review process. 

12.

 The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved. The service level agreement looks like any other MFH document. 

A. Obtain agreement  from the  Director of Facilities Division to redesign the service level agreement within the remaining +2 days tolerance. 

B. Raise an issue (off-specification). 

C. Accept this error as a concession. 

D. No action required. 

Answer:


Q51. HOTSPOT Additional Information A photographer from  Portraits  Ltd, a professional photographic company, has taken on the role of Team Manager after taking some time to understand the requirements of the project. A contract for their services has been set up and is being monitored by the Purchasing Manager and a Work Package has been agreed. This contract specifies that the photographer must arrange a meeting with the Engineering Manager to establish a schedule for the photo sessions to minimize the impact on the Engineering staff. This meeting should have occurred by now. The Engineering Manager was made aware of this requirement but when asked he reported that  he  has  received no  communication  from the photographer.  The Project Manager has tried to call the photographer and has had no response. The Project Manager believes there is a risk that Portraits Ltd are overbooking work and prioritizing other clients' work. If Portraits ltd do  not deliver on schedule the project will be delayed and the expected benefits will be reduced. The contract is to be reviewed and Portraits Ltd reminded of their agreement. The project is now in stage 2. The Project Manager has heard about the possibility of a competitor also producing a calendar to be delivered earlier than the target date for this project. There is a threat that the early release of a competitor's calendar may weaken the impact of the MNO Manufacturing  Company  calendar, thereby reducing the anticipated benefits  of the Calendar project. Column 1   contains a   number   of   risk   responses identified   by   the   Project Manager following an assessment of this risk. Column 2 contains a list of threat response types. For each risk response in Column 1, select from Column 2 the type of response it represents. Each option from Column 2 can be used once, more than once or not at all. Drop down the right answer. 

Answer: 


Q52. Project Scenario Calendar Project  (Note: The companies  and  people within the scenario  are fictional.) 

There has been a reduction in fie number of orders at the MNO Manufacturing Company due in part to the increased marketing activities of its competitors. To help counter this, the company has decided to create a promotional calendar for next year for all its current and prospective customers. The end product of this project will be a prepared calendar pack, ready for printing. The design of the calendar will be similar to one sent out previously, and must reflect the  company  image  as  described in the  existing corporate branding standards. Another project is currently producing a new company logo when is to be printed on each page of the promotional calendar. The  prepared calendar pack will consist of: 

Design for each month - correctly showing at public holidays and new company logo 

Selected photographs- 12 professionally-produced photographs, showing different members of staff 

Selected paper and selected envelope - for printing and mailing the calendar 

Chosen label design - a competition to design a label will be held as part of this project 

List of customers - names and addresses of customers to whom the calendar will be sent. The project is currently in initiation and will have two further stages: Stage 2 will include tie activities to: 

Create the customer  fast using information  from the Accounts and Marketing departments 

Confirm compliance with the Data Protection Legislation 

Create a design for each month - this will be done by the internal creative team 

Select and appoint a professional photographer 

Gather photograph design ideas  from previous project and agree photographic session schedule 

Prepare a production cost forecast 

Select paper and envelope. Stage 3 will include the activities to: 

Produce and select tie professionally-taken photographs 

Hold the label design competition and choose the label design 

Assemble the prepared calendar pack. A production cost forecast, based on the options and costs for the paper, envelope, printing and marketing of the calendar is to be produced in stage 2. However, the actual production and distribution of the calendars is not within the scope of the project. The product cost forecast will be reviewed by the Project Board to determine whether tie project should continue. It is now 05 October and the prepared calendar pack must be delivered to the print company by 30 November,  to enable printing and distribution  of the calendar in time  for Christmas. The cost of the activities to develop the specialist products and the cost of the project management activities are estimated to be £20,000. There is a project time tolerance of +1 week /-2 weeks and a project cost tolerance of +£6,000 / - £6,000. A change budget of £500 has been allocated but there is no risk budget. 

Whilst identifying the mailing costs for the calendars the Project Manager was surprised to find the costs could vary considerably depending on the size of the package and the delivery service used. For the purpose of this project, the Project Manager has selected an appropriate service but feels that a corporate standard for postage would have reduced the time and effort invested. It could reduce the company's overheads by up to £20k per year. How should the Project Manager record this observation within the project? 

A. Produce a project mandate, outlining the potential savings to be achieved by the introduction of a corporate standard. 

B. Make a note of the observation in the Daily Log to be transferred to a Benefits Review Plan at the end of the project. 

C. Record the observation in an Exception Report to the Project Board. 

D. Make an entry in the Lessons Log  for future consideration by corporate management. 

Answer:


Q53. Scenario Additional Information Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business strategic requirements and the authority to commit resources as required. Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the authority to commit  the annual business  marketing  budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the company's image. Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the promotional calendar. Central Records: This group of five staff looks after all company records and document control. They now maintain all project files. Bright Lights: This is the local office supplies company. It supplies all the stationery  and  office  equipment  needs  of the  company  and will supply  the stationery for this project. Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar. It has yet be decided which of the photographers to use. Which 2 statements explain why the Marketing Director should be appointed as a Senior User for this project? 

A. She can represent the Marketing department. 

B. She previously had a successful career in publicity. 

C. The Marketing department will help to deliver the benefits of this project. 

D. The project will be funded from the business marketing budget. 

E. A number  of the products will be produced by the Sales department  and the Marketing department. 

Answer: A, C 


Q54. HOTSPOT Column 1 is a list of entries from the Daily Log that occurred during stage 4 in the Controlling a Stage process. For each entry in Column 1, select the first management product from Column 2 that should have been updated, or created, as a result of the entry. Each selection from Column 2 can be used once, more than once or not at all. Drop down the right answer from column 1 to column 2. 

Answer: 

A. Consult the Senior Supplier to assign suitable reviewers. 

B. Discuss the situation with Project Assurance and agree the changes or additions to the reviewers. Advise the Project Manager of this risk. 

C. Ensure the Quality Register is updated with details of the agreed amendments to the reviewers. 

D. Notify the Project Manager by raising an Exception Report explaining that the original reviewers are unsuitable. 

Answer: A, B 


Q55. When updating the project plan as part of Managing a stage boundary, what else might be updated? 

A. Exception Plan 

B. Project Management team 

C. Business Case 

D. Project Initiation Documentation 

Answer:


Q56. While planning the initiation stage,  the Project  Manager reviewed some threats that had been recorded in the Daily Log. Which threat should have been assessed for possible risk responses to be included in the Initiation Stage Plan? 

A. MFH has no experience in outsourcing and this may affect understanding of what is required, resulting in inadequate plans and strategies. 

B. The Project Brief is a complex document and may not be approved by the Executive. 

C. There is a shortage of service providers so there is a possibility that no suitable service providers respond to the request for proposals. This would prevent the Outsourcing project from proceeding. 

Answer:


Q57. Project Scenario Calendar Project  (Note: The companies  and  people within the scenario  are fictional.) There has been a reduction in fie number of orders at the MNO Manufacturing Company due in part to the increased marketing activities of its competitors. To help counter this, the company has decided to create a promotional calendar for next year for all its current and prospective customers. The end product of this project will be a prepared calendar pack, ready for printing. The design of the calendar will be similar to one sent out previously, and must reflect the company image as described in the existing corporate branding standards. Another project is currently producing a new company logo when is to be printed on each page of the promotional calendar. The  prepared calendar pack will consist of: 

Design for each month - correctly showing at public holidays and new company logo 

Selected photographs- 12 professionally-produced photographs, showing different members of staff 

Selected paper and selected envelope - for printing and mailing the calendar 

Chosen label design - a competition to design a label will be held as part of this project 

List of customers - names and addresses of customers to whom the calendar will be sent. The project is currently in initiation and will have two further stages: Stage 2 will include tie activities to: 

Create the customer  fast using information  from the Accounts and Marketing departments 

Confirm compliance with the Data Protection Legislation 

Create a design for each month - this will be done by the internal creative team 

Select and appoint a professional photographer 

Gather photograph design ideas  from previous project and agree photographic session schedule 

Prepare a production cost forecast 

Select paper and envelope. Stage 3 will include the activities to: 

Produce and select tie professionally-taken photographs 

Hold the label design competition and choose the label design 

Assemble the prepared calendar pack. A production cost forecast, based on the options and costs for the paper, envelope, printing and marketing of the calendar is to be produced in stage 2. However, the actual production and distribution of the calendars is not within the scope of the project. The product cost forecast will be reviewed by the Project Board to determine whether tie project should continue. It is now 05 October and the prepared calendar pack must be delivered to the print company by 30 November,  to enable printing and distribution  of the calendar in time  for Christmas. The cost of the activities to develop the specialist products and the cost of the project management activities are estimated to be £20,000. There is a project time tolerance of +1 week /-2 weeks and a project cost tolerance of +£6,000 / - £6,000. A change budget of £500 has been allocated but there is no risk budget. As the project approaches the end of stage 2, the Project Manager has requested a Product Status Account to ensure that all products are at their expected point of development. Although the list of customers has been quality reviewed, it has not been baselined because the Marketing department have not provided all of the prospective customers' details. What  initial  action should the Project Manager take? 

A.

 Delay producing the End Stage Report until the list of customers has been baselined. 

B.

 Raise an Exception Report to the Project Board to highlight the issue. 

C.

 Check the target sign-off date for the list of customers. 

D. 

Update the product status to baselined and obtain a  commitment from the Marketing department to finish this work within the next few days. 

Answer:


Q58.  

Which of the following is NOT an objective of Initiating a Project? 

A. Understanding the scope of what is to be done and the products to be delivered 

B. Understanding the roles and responsibilities of the Project Management Team 

C. Understand how quality required will be achieved 

D. Understand how progress will be monitored and controlled 

Answer:


Q59.  

During which process would the stage tolerances be set? 

A. Controlling a Stage 

B. Initiating a Project 

C. Managing a Stage Boundary 

D. Directing a Project 

Answer:


Q60. Project Scenario Calendar Project  (Note: The companies  and  people within the scenario  are fictional.) There has been a reduction in fie number of orders at the MNO Manufacturing Company due in part to the increased marketing activities of its competitors. To help counter this, the company has decided to create a promotional calendar for next year for all its current and prospective customers. The end product of this project will be a prepared calendar pack, ready for printing. The design of the calendar will be similar to one sent out previously, and must reflect the company image as described in the existing corporate branding standards. Another project is currently producing a new company logo when is to be printed on each page of the promotional calendar. The  prepared calendar pack will consist of: 

Design for each month - correctly showing at public holidays and new 

company logo 

Selected photographs- 12 professionally-produced photographs, showing 

different members of staff 

Selected paper and selected envelope - for printing and mailing the calendar 

Chosen label design - a competition to design a label will be held as part of 

this project 

List of customers - names and addresses of customers to whom the calendar 

will be sent. The project is currently in initiation and will have two further stages: 

Stage 2 will include tie activities to: 

Create the customer  fast using information  from the Accounts and 

Marketing departments 

Confirm compliance with the Data Protection Legislation 

Create a design for each month - this will be done by the internal creative 

team 

Select and appoint a professional photographer 

Gather photograph design ideas  from previous project and agree 

photographic session schedule 

Prepare a production cost forecast 

Select paper and envelope. Stage 3 will include the activities to: 

Produce and select tie professionally-taken photographs 

Hold the label design competition and choose the label design 

Assemble the prepared calendar pack. 

A production cost forecast, based on the options and costs for the paper, envelope, 

printing and marketing of the calendar is to be produced in stage 2. However, the 

actual production and distribution of the calendars is not within the scope of the project. The product cost forecast will be reviewed by the Project Board to determine whether tie project should continue. It is now 05 October and the prepared calendar pack must be delivered to the print company by 30 November, to enable printing and distribution of the calendar in time for Christmas. The cost of the activities to develop the specialist products and the cost of the project management activities are estimated to be £20,000. There is a project time tolerance of +1 week /-2 weeks and a project cost tolerance of +£6,000 / -£6,000. A change budget of £500 has been allocated but there is no risk budget. At the end of initiation there is +1 week 1-2 weeks time tolerance for this project. Which statement is true? 

A. There can be no time tolerances for any of the stages. 

B. All of the project level time tolerance can be allocated to stage 2. 

C. The Stage Plan for stage 2 could create some additional project time tolerance by allowing no time tolerance in Team Plans. 

D. Additional time tolerance for the project could be found by adding extra resources without affecting other tolerances. 

Answer: