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2021 Oct CGEIT free exam questions

Q61. Which of the following are the objectives of Service Level Management (SLM)? 

1. To negotiate SLAs with the customers and to design services in accordance with the agreed service level targets. 

2. Defining, documenting, and agreeing the level of IT Services to be provided. 

3. Identifying possible future markets that the Service Provider could operate in. 

4. Monitoring, measuring, and reporting the actual level of services provided. 

5. Monitoring and improving customer satisfaction. 

A. 1, 2, and 3 only 

B. 1, 2, 4, and 5 only 

C. 1, 2, 3, 4, and 5 

D. 1, 2, 3, and 5 only 

E. 1 and 2 only 


Q62. What are the various phases of the Software Assurance Acquisition process according to the U.S. Department of Defense (DoD) and Department of Homeland Security (DHS) Acquisition and Outsourcing Working Group? 

A. Implementing, contracting, auditing, monitoring 

B. Requirements, planning, monitoring, auditing 

C. Designing, implementing, contracting, monitoring 

D. Planning, contracting, monitoring and acceptance, follow-on 


Q63. Which of the following processes is responsible for low risk, frequently occurring low cost changes? 

A. Incident Management 

B. IT Facilities Management 

C. Release Management 

D. Request Fulfillment 


Q64. The IT strategy formulation process consists of four steps to provide guidance to all who are involved. Which of the following steps are performed in the IT strategy formulation process? Each correct answer represents a complete solution. Choose all that apply. 

A. Decide how to get from here to there. 

B. Evaluate changes. 

C. Assess process maturity. 

D. Map out the big picture. 

Answer: ABD 

Q65. Which of the following outsourcing defines the performance objectives reached by negotiation between the user and the provider of a service, or between an outsourcer and an organization? 

A. Service level Agreement (SLA) 

B. Proposal 

C. Contract 

D. Outsource 


Up to the immediate present CGEIT test engine:

Q66. You are the project manager of the NGQQ Project for your company. To help you communicate project status to your stakeholders, you are going to create a stakeholder register. All of the following information should be included in the stakeholder register except for which one? 

A. Stakeholder management strategy 

B. Assessment information of the stakeholders' major requirements, expectations, and potential influence 

C. Stakeholder classification of their role in the project 

D. Identification information for each stakeholder 


Q67. Which of the following quadrant analysis identifies the key issues of anticipation of business needs, service levels over cost, and business enablement and facilitation (removal of obstacles)? 

A. High level role (strategic/transformational) and business market followers (riskaverse/mature) 

B. Internal environment 

C. Monitoring 

D. Objectives setting 


Q68. Paul has been asked to complete SWOT analysis for his solution scope. What does 

SWOT analysis mean? 

A. Stakeholder Weaknesses, Organizational Threats 

B. Strengths, Weaknesses, Opportunities, Threats 

C. Strengths, Weaknesses, Opportunities, Time 

D. Stakeholders Weaknesses, Organization, Threats 


Q69. Which of the following processes contained in the Value Governance domain of Val IT defines information requirements? 

A. VG6 

B. VG4 

C. VG5 

D. VG3 


Q70. Management wants you to create a visual diagram of what resources will be utilized in the project deliverables. What type of a chart is management asking you to create? 

A. RACI chart 

B. Roles and responsibility matrix 

C. Work breakdown structure 

D. Resource breakdown structure