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Q61. A user is watching streaming video on a home network, but experiences buffering and delays when there are too many people on the network. Which of the following is MOST likely to resolve the issue?
A. Disable SSID broadcast
B. Setup UPnP
C. Enable QoS
D. Configure DMZ
Answer: C
Q62. A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?
A. Change the screen orientation
B. Replace the video card
C. Connect an external monitor
D. Update the video card drivers
Answer: A
Q63. A technician is tasked with finding and labeling where a network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to use?
A. Ethernet cable tester
B. Tone generator and probe
C. RJ-45 loopback plug
D. Patch panel punchdown tool
Answer: B
Q64. A user reports the inability to access a company server using the FTP protocol. A technician finds other ports to the server seem to work normally. The technician has determined the problem is an incorrectly configured software firewall on the user’s machine. Which of the following is MOST likely the cause?
A. Incoming connections on port 445 are blocked.
B. Outgoing connections on port 443 are blocked.
C. Incoming connections on port 143 are blocked.
D. Outgoing connections on port 80 are blocked.
E. Outgoing connections on port 21 are blocked.
Answer: E
Q65. A technician is tasked with improving the speed at which a system boots and loads applications as well as improving data availability. Which of the following should the technician implement?
A. Upgrade external storage to USB 3.0
B. Upgrade non RAID hard drives to SSD
C. Configure software RAID 5
D. Install additional eSATA drives
Answer: C
Q66. A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?
A. Look for the setting in control panel
B. Toggle the dual display function key
C. Change the screen orientation
D. Reboot the laptop
Answer: B
Q67. A user is attempting to print a color document but it will not print in color. Which of the following should the technician do FIRST to fix the problem?
A. Reset printer IP address.
B. Change color toner cartridge.
C. Check grayscale setting.
D. Reinstall printer driver.
Answer: C
Q68. The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the following issues are the MOST likely reasons? (Select TWO).
A. The source cable is disconnected
B. The monitor’s brightness is set too low
C. The backlighting of the monitor is faulty
D. The monitor’s contrast is set too high
E. No device is sending source video
Answer: A,E
Q69. A technician is installing Hyper-V and is getting an error that the software is not able to be installed. Which of the following processor characteristics should be checked?
A. Cache size
B. Virtualization support
C. Number of cores
D. Hyperthreading
Answer: B
Q70. A technician is building a gaming PC for a user. The user wants to dual boot between Windows XP 32-bit and a 64-bit version of Windows 7 as some of the games require XP. The user requests the following specifications:
64-bit i7 processor, (consisting of 6 cores @ 3.0GHz) 16 GB of RAM (consisting of two 8 GB modules) One 200 GB SSD
RAID 1 (consisting of two 1TB SATA Drives) Two 2 GB SLI Video Cards
Which of the following components should the technician warn the user will be reported differently depending on the operating system that is currently booted?
A. RAID
B. RAM
C. Processor
D. SSD Drive
E. Video Card
Answer: B