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Online CIS-ITSM free questions and answers of New Version:

NEW QUESTION 1
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

  • A. Incident SLA clock is un-paused
  • B. Incident record is updated, per the action's script Most Voted
  • C. Auto-reply sent to sender, recommending they use Portal chat
  • D. Incident record is re-set to state = attention required

Answer: B

NEW QUESTION 2
Which field from the configuration item will automatically populate in the Assignment group field of a problem record?

  • A. Change group
  • B. Support group
  • C. Managed
  • D. Approval group

Answer: B

NEW QUESTION 3
When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

  • A. Sets of Variables
  • B. Entitlements
  • C. Icons
  • D. Flows and Subflows

Answer: AD

NEW QUESTION 4
Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

  • A. Change Assess Approval Subflow
  • B. Change Approval Policy
  • C. Change Approval Subflow
  • D. Change Approval Matrix

Answer: A

NEW QUESTION 5
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

  • A. Change - Emergency - Review
  • B. Change - Emergency - Authorize
  • C. Change - P1 - Review
  • D. Change - Major Incident - Authorize
  • E. Change - Emergency - PIRQUESTION NO:

Answer: A

NEW QUESTION 6
Which role would give you access to the CI Class Manager?

  • A. ecmdb_admin Most Voted
  • B. ecmdb
  • C. class_manager
  • D. sn_class_manager

Answer: A

NEW QUESTION 7
Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:
• Default
• Major incidents
• Self Service
• Mobile
What are these Ul layouts called in the Now Platform?

  • A. Forms
  • B. Form Designs
  • C. Form Layouts
  • D. Views
  • E. Workspaces

Answer: D

NEW QUESTION 8
Which of the following cannot be defined or set through a Catalog UI Policy?

  • A. Apply a requirement to all form views
  • B. Setting a variable to mandatory
  • C. Reverse UI Policy if conditions are false
  • D. Setting a variable to read-only

Answer: A

NEW QUESTION 9
What should you use to capture data in a grid layout on a catalog item?

  • A. Cascade variable
  • B. Multi-row variable set
  • C. Grid variable
  • D. Enable set

Answer: B

NEW QUESTION 10
In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

  • A. Automatically via the Change - Implementation subflow
  • B. Manually by the user during New, Assess, and Authorized states
  • C. Automatically depending on the category selected on the Change Request
  • D. Manually by the user during all states, except Closed or Canceled

Answer: AD

NEW QUESTION 11
On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?

  • A. Duration
  • B. Due Date
  • C. Date Picker
  • D. Date

Answer: C

NEW QUESTION 12
Released in Quebec, what tool enables the creation of templates for Catalog Items?

  • A. Template Builder
  • B. Template Management
  • C. Catalog Wizard
  • D. Catalog Builder
  • E. Catalog Template Library

Answer: D

NEW QUESTION 13
A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.
What might be the cause of this?

  • A. The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated
  • B. Tester is not impersonating Problem Coordinator
  • C. The customer did not pay the bill for Knowledge management
  • D. The sn_known_error_write role is required to see the Create Known Error article link
  • E. The requirement was not m the stories

Answer: A

NEW QUESTION 14
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers

  • A. On Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select Yes
  • B. Enable system property com snc incident.mcidentjask closure
  • C. Edit system property com.snc incident autoclose basedon resolved_at
  • D. On Incident Properties, for Autoclose Incident Tasks, select Yes

Answer: CD

NEW QUESTION 15
You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

  • A. Workflow has not been published
  • B. Testers need itil role to see me change models
  • C. New change models are only visible to Change Managers
  • D. New change model needs Active lo be set to True

Answer: C

NEW QUESTION 16
What functionality can be used to define the sequence of activities that should be taken to complete catalog items?
Choose 2 answers

  • A. Workflow
  • B. Activity Map
  • C. Flow
  • D. State Transitions

Answer: AC

NEW QUESTION 17
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