Pinpoint of ITILFND exam prep materials and questions for EXIN,Inc certification for IT examinee, Real Success Guaranteed with Updated ITILFND pdf dumps vce Materials. 100% PASS ITIL Foundation (syllabus 2011) exam Today!
Q51. Which of the following CANNOT be provided by a tool?
A. Knowledge
B. Information
C. Wisdom
D. Data
Answer: C
Q52. Which of the following is the BEST reason for categorizing incidents?
A. To establish trends for use in problem management and other IT service management (ITSM) activities
B. To ensure service levels are met and breaches of agreements are avoided
C. To enable the incident management database to be partitioned for greater efficiency
D. To identify whether the user is entitled to log an incident for this particular service
Answer: A
Q53. Which of the following is the BEST description of a service-based service level agreement (SLA)?
A. The SLA covers one service, for all the customers of that service
B. The SLA covers an individual customer group for all services they use
C. An SLA that covers all customers for all services
D. An SLA for a service with no customers
Answer: A
Q54. Which of the following are benefits to the business of implementing service transition?
1. Better reuse and sharing of assets across projects and resources
2. Reduced cost to design new services
3. Result in higher volume of successful changes
A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. None of the above
Answer: C
Q55. Which of the following statements about processes is INCORRECT?
A. They are units of organizations
B. They are measurable
C. They deliver specific results
D. They respond to specific events
Answer: A
Q56. Which process would maintain policies, standards and models for service transition activities and processes?
A. Change management
B. Capacity management
C. Service transition planning and support
D. Release management
Answer: C
Q57. What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
A. Business services
B. Component services
C. Supporting services
D. Customer services
Answer: C
Q58. Which process or function is responsible for monitoring activities and events in the IT infrastructure?
A. Service level management
B. IT operations management
C. Capacity management
D. Incident management
Answer: B
Q59. Which process will regularly anal0yse incident data to identify discernible trends?
A. Service level management
B. Problem management
C. C0hange management
D. Event management
Answer: B
Q60. Which process has the following objective “Establish new or changed services into supported environments within the predicted cost, time and resource estimates”?
A. Service strategy
B. Service transition planning and support
C. Service level management
D. Change management
Answer: B