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New EXIN,Inc ITILFND Exam Dumps Collection (Question 3 - Question 12)
New Questions 3
Which of the following are CORRECT Service Design Aspects?
1) Service Solutions for new or changed services
2) Management policies and guidelines
3) Business requirements technology and management architectures
4) Process requirements technology and management architectures
A. 1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4
Answer: D
New Questions 4
Which of the following in NOT an objectives of the operations management function?
A. Swift application of skills to diagnose any IT Operations failures that occur
B. Delivering Operational improvements to achieve reduced costs.
C. Management of the definitive media library (DML)
D. Maintenance of status quo to achieve stability of day to day processes and activities
Answer: A
New Questions 5
Which term describes if a service is fit for use?
A. Serviceability
B. Utility
C. Warranty
D. Availability
Answer: C
New Questions 6
. Which is the CORRECT description of an outcome?
A. The result of carrying out an activity, following a process, or delivering an IT service
B. The inputs that trigger an action for an activity, process or IT service
C. The prediction of the future demand requirements for an activity, process or IT service
D. The design and development of the activities that make up a process or IT service
Answer: A
New Questions 7
Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?
A. Testing the tool and training process managers on using the process
B. Development or purchase of tools and deployment of the tools
C. Training tool administrators how to manage tools and monitoring tool performance in operational environment
D. Development or purchase of tools and deployment of the process
Answer: D
New Questions 8
What should a release policy include?
A. Roles and responsibilities across all the service transition processes.
B. Roles and responsibilities for updating the configuration management database (CMDB.
C. Criteria and authorization to exit early life support and handover to the service operation function.
D. How request for changes (RFCs) are approved for software releases in the IT production environment.
Answer: A
New Questions 9
. Which is an outcome of service design?
A. User training and awareness for the service is maximized
B. Services and operational quality are enhanced
C. Standard Services are provided quickly and efficiently across the business
D. Expectations setting of all stakeholders for the services improved
Answer: B
New Questions 10
Which process works with incident management to ensure that security breaches are detected and logged?
A. Change management
B. Service level management
C. Access Management
D. Continual Service improvement
Answer: A
New Questions 11
What does the term u201cWisdomu201d represent within the Data-to-Information-to-Knowledge-to- Wisdom (DIKW)?
A. The complete collection of all data and data repositories in the organization
B. The knowledge to manage organization processes and people
C. The complete collection of all process management structures in the organization
D. The contextual awareness to provide strong common sense judgement
Answer: D
New Questions 12
Which is an objective of the design coordination process?
A. To ensure service design packages are handed over to service transition
B. To ensure that all changes are assessed for their impact on service designs
C. TO document the initial structure and relationship between services and customers
D. TO handover new service level requirements to the service level management process
Answer: A
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