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NEW QUESTION 1

You need to design the FAQ solution to handle unknown responses.
Which component should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 2

You are designing a canvas app that connects to Common Data Service.
You need to configure the app to meet the requirements and ensure that the canvas app is available offline. What should you implement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 3

You configure and test a user interface (Ul) flow. You plan to run the flow as a scheduled flow.
The Ul flow must run on a Windows 10 device. As part of process automation, the Ul flow must sign into the Windows 10 device with the credentials for a user account named User1.
You need to ensure that the flow runs during non-peak hours and requires no physical user intervention. What should you do?

• A. Ensure that all user sessions are signed out except for locked user sessions.
• B. Ensure that the User1 account has an active user session on the device.
• C. Ensure that all user sessions are signed out.
• D. Ensure that there are no active user sessions on the device.

Answer: D

Explanation:
Reference:
https://docs.microsoft.com/en-us/power-automate/ui-flows/run-ui-flow

NEW QUESTION 4

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information about customers. The chatbot must determine the group a customer belongs to based on their age. The age groups are:
0 - 17
18 - 25
26 - 35
36 - 55
55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group. Solution: Create a custom Age group entity and synonyms for each individual age in the corresponding item.
Use Age group for Identify in the question.
Does this meet the goal?

• A. Yes
• B. No

Answer: A

NEW QUESTION 5

You have a canvas app that allows users to view, select and purchase products. The app uses a Gallery control to display products and checkboxes that allow users to select products.
When users select items from the product catalog, they move to a different screen to complete a purchase. Users must be able to clear all product selections when they click the button.
You need to configure the button. What should you do?

• A. Use the Reset (Control) formula and pass the gallery control as a parameter to the Reset formula.
• B. Use the Reload(control) formula and pass the gallery control as parameter to the Reload formula.
• C. Use the ForAall( ) function to iterate through each item of the Gallery and clear user selections.
• D. Set the OnCheck value to populate a collection and the OnUncheck value to remove the item from the collectio
• E. Clear the collection when the user selects the button.

Answer: A

NEW QUESTION 6

You are a Dynamics 365 Customer Service help desk administrator.
Cases entered in forms require different types of data to be stored in different types of fields. You need to create forms for each of the following case types:

Which form types should you create? To answer, drag the appropriate form types to the meet the data entry requirements. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 7

The sales manager receives a list of leads from a partner company monthly. The field names that are provided do not match the fields in Dynamics 365. A data map does not exist.
You need to import the leads without changing the data from the partner company. What should you do?

• A. Create a data map in Data Management.
• B. Add a template for Import Data.
• C. Use Import Field Translations.
• D. Create a data map on the first import by using the Import Data wizard.

Answer: D

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/import-accounts-leads

NEW QUESTION 8

You ate a Dynamics 365 Customer Engagement administrator. You create workflows to automate business processes. You need to configure a workflow to meet the following requirements:
• Be triggered when a condition is met.
• Run immediately.
• Perform an action when a condition is met.
How should you configure the workflow? To answer, select the appropriate configuration in the answer area. NOTE: Each correct selection is worth one point.

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 9

The owner of a company needs to know who signs into the system. You need to ensure that the owner can view the user audit logs.
Where does each action need to be performed? To answer, select the appropriate options in the answer area. NOTE Each correct selection is worth one point.

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 10

You are creating a new business process flow to qualify leads.
You create an action. The action is not available inside the Action Step. You need to make the action available to the Action Step.
Which two steps must you perform? Each correct answer presents part of the solution. NOTE Each correct selection is worth one point.

• A. Activate the action.
• B. Select Run as an on-demand process
• C. Add at least one step to the action.
• D. Ensure that the entity for the action matches the corresponding entity for the business process flow stage.

Answer: CD

Explanation:

Reference:
https://docs.microsoft.com/en-us/business-applications-release-notes/april18/microsoft-flow/add-action-business

NEW QUESTION 11

You are a Dynamics 365 Customer Service administrator.
You need to configure the following automation for the sales team:
* Send an email when the status changes on an Opportunity.
* Text the sales manager when an Opportunity is created.
* Create a Wunderlist task when an Opportunity is open for 30 days.
Which tool should you use for each requirement? To answer, select the appropriate options in the answer area. NOTE Each correct selection is worth one point.

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 12

You need to embedded the check-in solution into the communication solution. To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 13

You are a Dynamics Sales administrator for a car dealership. The dealership uses only out-of-the-box functionality. When a new car is sold, the salesperson uses a Word template to generate a letter from the quote to thank the customer.
You need to determine if you can revise the template. Which Word template change can you make?

• A. Add the Discount field conditionally.
• B. Format the table to have alternating color rows.
• C. Format the Created On field to a long date format.
• D. Add the address of the customer.D18912E1457D5D1DDCBD40AB3BF70D5D

Answer: D

NEW QUESTION 14

A company uses Common Data Service to manage account and contact information. The company plans to use the Al Builder model to make key business decision.
You need to integrate prebuilt Al Builder models with Power Automate.
Which models should you use? To answer, select the appropriate option the answer area. NOTE Each correct selection is worth one point.

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 15

You are a Dynamics 365 for Customer Service administrator.
You must create a form for team members to use. The form must provide the ability to:
Lock a field on a form.
Trigger business logic based on a field value.
Use existing business information to enhance data entry.
You need to implement business rule components to create the form.
Which components should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 16

You need to design the guest check-in solution.
Which technologies should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 17
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