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Q1. Which describes how to provide a third directory number button and a BLF speed dial for twelve of the Cisco Unified IP Phone 7965?
A. Modify the Standard User softkey template.
B. Copy the Standard User softkey.template, name it, and add the requested features.
C. Copy the Standard 7965 SCCP.phone button template, rename it, and add the requested features.
D. It is not possible to add a third DN and a BLF.speed dial to the IP Phone 7965 IP.
Answer: C
Q2. A user wants their name to show on their phone instead of their directory number. Which configuration item allows an administrator to do this?
A. Line Text Label
B. Alerting Name
C. External Phone Number Mask
D. Caller Name
E. Description
Answer: A
Q3. Which two benefits does Cisco Unified IM and Presence Service bring to businesses? (Choose two.)
A. enhances productivity by using availability awareness and reduce communications delays
B. provides Enterprise IM capabilities, such as persistent chat, group chat, and IM history
C. provides and streamlines enterprise audio and video communications D. enhances communications by providing multipoint conference capabilities
E. supports standard-based XMPP clients by supporting native SIP/SIMPLE and H.323 protocols
Answer: A,B
Q4. An end user is experiencing performance issues with their IP phone. Which phone feature could the administrator configure to allow the end user to notify them when issues occur?
A. Cisco Quality Report Tool
B. System Log Management
C. Cisco CDR Analysis and Reporting
D. Cisco JTAPI
Answer: A
Q5. Which Cisco Unified Communications Manager configuration causes an IP phone screen to display a "registration rejected" message?
A. Cisco Unified Communications Manager is unable to reach user IP phone.
B. Cisco Unified Communications Manager database replication status is 2.
C. Cisco Unified Communications Manager auto registration is disabled.
D. Cisco Unified Communications Manager is unable to allocate DN.
E. Cisco Unified Communications Manager subscriber is offline.
Answer: D
Q6. For capacity planning purposes, a network administrator must provide a report to management that displays the number of phones registered per server. Where can the administrator obtain this information?
A. Navigate to Cisco Unified Serviceability > Tools > Serviceability Reports Archive.
B. Navigate to Cisco Unified Operating System Administration > Tools > System Reports.
C. Navigate to Cisco Unified CM Administration > Tools > System Reports.
D. Navigate to Cisco Unified Reporting > Tools > System Reports.
Answer: A
Q7. Which report in the CAR tool provides information about the call volume for a specified period?
A. traffic summary report
B. Top N duration report
C. precedence call summary report
D. gateway utilization report
Answer: A
Q8. Which protocol is used to monitor active voice call quality?
A. RTCP
B. RTP
C. QoS
D. STP
E. SDP
Answer: A
Q9. Which command is used to troubleshoot calls as they enter and leave a PRI connection?
A. Debug isdn q 931
B. Show voice call summary
C. Debug voip dialpeer
D. Show dial-peer voice summary
Answer: A
Q10. For which three reasons would a voice engineer create a separate user template in Cisco Unity Connection? (Choose three.)
A. Certain users changed their extensions.
B. Certain users are in a different partition.
C. Certain users are using a different call handler.
D. Certain users are using a different phone system.
E. Certain users are being added to Cisco Unified Presence Server.
F. Certain users are being moved to a different branch office.
Answer: B,C,D
Q11. RAG DROP
Answer:
Q12. An administrator wants to verify that a new PRI is properly connected to the PSTN status. Which Layer 2 status should be seen?
A. MULTIPLE_FRAME_ESTABLISHED
B. TEI_ASSIGNED
C. LINK_UP
D. CONTROLLER_UP
Answer: A
Q13. A new user has successfully registered Cisco Jabber. Which option verifies that the Jabber client is connected to all appropriate back-end systems?
A. Show Connection Status
B. Report A Problem
C. Advanced Settings
D. About Jabber
E. Reset Jabber
Answer: A
Q14. Which component is needed for a voice call to be processed between the enterprise Cisco Unified Communications system and a cell phone via the PSTN?
A. Cisco Analog Voice Gateway VG224
B. Cisco Unified Communications Manager call processing node
C. Cisco Unified Communications Manager Music On Hold node
D. Cisco Integrated Service Router with digital signal processor resources
Answer: D
Q15. Which Cisco Unified Communications Manager device report provides key information to determine if an additional gateway is needed?
A. Gateway utilization
B. Gateway summary
C. Gateway detail
D. Gateway and line group utilization
Answer: A