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2021 Mar 220-902 exam question
Q161. Ann, a user, states that after installing an update on her iPhone, the WiFi starts to malfunction. The WiFi icon is displaying that it has connectivity but she is still unable to browse. Which of the following could be the issue?
A. PRAM needs to be reset
B. iCloud is corrupted
C. The router needs to be rebooted
D. The upgrade needs to be uninstalled
Answer: A
Q162. A technician troubleshooting a computer finds a faulty video card and needs to replace it. Which of the following safety procedures should be used to prevent damaging the new part?
A. Ground the computer and remove jewelry.
B. Self ground and handle the new card by the edges.
C. Place the computer on an ESD mat.
D. Attach an ESD strap to the new card during handling.
Answer: B
Q163. After several passes with a malware removal program, the program keeps detecting the same malware infection after a reboot. Which of the following should be done to attempt to remove the offending malware?
A. Run the malware removal program while disconnected from the Internet
B. Run the malware removal program in Windows Safe Mode
C. Reinstall the malware removal program from a trusted source
D. Set the malware removal program to run each time the computer is rebooted
Answer: B
Q164. A technician is tasked with installing a legacy application on a Windows 7 computer. When the technician tries to install the legacy application, an error is received that the application cannot be installed because the OS is not supported. Which of the following should the technician do FIRST to try to get the application installed in Windows 7?
A. Install the application in safe mode
B. Install the application with compatibility mode
C. Install the latest Windows service packs and updates
D. Install Windows Security updates on the system
Answer: B
Q165. A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT?
A. Remove the hard drive and back up the data
B. Run CONVERT on the hard drive
C. Reboot the server
D. Swap hard drive and rebuild array
Answer: D
Improved 220-902 dumps:
Q166. A technician is tasked with removing a virus file that created a custom service. The technician has located the file to be removed using an antivirus scanner, but the scanner did not successfully remove the file. When the technician attempts to manually remove the file, an error message appears that says, “The file is in use by another program.” Which of the following tools would be the BEST to use to correct the issue?
A. Terminal
B. SFC
C. Event Viewer
D. Services Console
E. Recovery Console
Answer: D
Q167. A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless signal connection when the laptop screen is tilted forward or backward during
operation. When this happens, the entire wireless signal drops out until the screen is left in position for a good minute or so. Which of the following MOST likely explains what is happening?
A. The hinges on the laptop screen are not strong enough to support the wireless signal cables.
B. The wireless card is losing contact to its socket when the screen is opening/closing.
C. The laptop is designed to work optimally with wireless when the screen is at a perfect 90 degree angle.
D. The wireless signal cables are being crimped when the screen is opening/closing.
Answer: D
Q168. A technician is working a trouble ticket for a user. After addressing the issue, the technician asks the user to verify functionality. The user confirms the system is functioning, but the computer’s speakers now emit an irritating noise. The technician states this is a byproduct of the solution, and the user will eventually get used to the noise. Which of the following professionalism principles is the technician failing to address?
A. Avoiding being judgmental
B. Avoiding dismissal of the customer’s problems
C. Avoiding an argument with the customer
D. Maintaining a positive attitude
Answer: B
Q169. A technician is tasked with improving the security of a SOHO network. The office is comprised of a single wireless router located under the front desk where the office manager sits. All desktop computers are wired into the router which is configured with strong device credentials. Additionally, wireless is disabled on the router. Which of the following should the technician perform NEXT to improve the security of the SOHO network?
A. Disable the router’s remote management feature.
B. Enable WPA2 wireless encryption.
C. Change the router’s default admin name and password.
D. Place the router in a locked room.
Answer: D
Q170. A technician would like to ensure all previous data is erased before reloading Windows 7
Home Premium onto a laptop. Which of the following procedures would accomplish this?
A. Virtual RAID configuration
B. Quick format
C. New partition
D. Full format
Answer: D