Q31. Which Cisco Unified Contact Center Express data store contains CSQ information? 

A. configuration data store 

B. repository data store 

C. agent data store 

D. historical data store 

E. script data store 

Answer: A 


Q32. Refer to the exhibit. 

A user is going through a series of dialing steps on a SIP Type B IP phone (for example, a Cisco 7975) to call an SCCP IP phone. Both phones are registered to the same Cisco Unified Communications Manager cluster. Assuming the calling SIP phone is associated with a SIP Dial Rule with a pattern value of 2001, which statement about the call setup process of this call is true? 

A. Each digit will arrive at Cisco Unified Communications Manager in a SIP NOTIFY message as a KPML event, and Cisco Unified Communications Manager will extend the call as soon as the collected digits match the extension of the SCCP IP phone, bypassing class of service configuration on both IP phones. 

B. Each digit will arrive at Cisco Unified Communications Manager in a SIP NOTIFY message as a KPML event. When.the collected digits match the extension of the SCCP IP phone, Cisco Unified Communications Manager will extend the call only if the class of service configuration on both phones permits this action. 

C. As soon as the user selects the Dial softkey, the SIP IP phone will forward all digits to Cisco Unified Communications Manager in a SIP INVITE message. Cisco Unified Communications Manager will extend the call as soon as the collected digits match the extension of the SCCP IP phone, bypassing class of service configuration on both IP phones. 

D. As soon as the user selects the Dial softkey, the SIP IP phone will forward all digits to Cisco Unified Communications Manager in a SIP INVITE message. Cisco Unified Communications Manager will extend the call only if class of service configuration on both phones permits this action. 

E. The SIP IP phone will wait for the interdigit timer to expire, and then send all digits to Cisco Unified Communications Manager in a SIP INVITE message. Cisco Unified Communications Manager will extend the call as soon as the collected digits match the extension of the SCCP IP phone, bypassing class of service configuration on both IP phones. 

Answer: D 


Q33. Which two SDP content headers can be found in a SIP INVITE message? (Choose two.) 

A. Expires 

B. Contact 

C. Connection Info 

D. Media Attributes 

E. Allow 

F. CSeq 

Answer: CD 


Q34. Which two Device Pool configuration settings will override the device-level settings when a device is roaming within or outside a device mobility group? (Choose two.) 

A. Adjunct CSS 

B. Device Mobility CSS 

C. Network Locale 

D. Called Party Transformation CSS 

E. AAR CSS 

F. Device Mobility Group 

Answer: CF 


Q35. In a Cisco EnergyWise domain, which two terms describe a Cisco IP phone? (Choose two.) 

A. endpoint 

B. domain member 

C. child domain member 

D. EnergyWise agent 

E. Cisco power distribution unit 

Answer: AC 


Q36. Which protocol is used by presence-enabled users in Cisco IM and Presence to control phones that are registered to Cisco Unified Communications Manager? 

A. AXL/SOAP 

B. CTI/QBE 

C. SIP/SIMPLE 

D. LDAP 

E. XMPP 

Answer: B 


Q37. Which two statements describe characteristics of Cisco Unified Border Element high availability, prior to Cisco IOS release 15.2.3T, using a box-to-box redundancy configuration? (Choose two.) 

A. It leverages HSRP for router redundancy and GLBP for load sharing between a pair of routers. 

B. Cisco Unified Border Element session information is check-pointed across the active and standby router pair. 

C. It supports media and signal preservation when a switchover occurs. 

D. Only media streams are preserved when a switchover occurs. 

E. It can leverage either HSRP or VRRP for router redundancy. 

F. The SIP media signal must be bound to the loopback interface. 

Answer: BD 


Q38. Refer to the exhibit. 

How many inbound calls can be handled simultaneously between ephone 1 and ephone 2 before a user busy tone is returned? 

A. 6 

B. 7 

C. 8 

D. 9 

E. 11 

Answer: A 


Q39. You are assisting a customer to troubleshoot a SIP early-offer problem with a SIP service provider. You have enabled Cisco CallManager trace and set the debug trace level to Detailed for SIP Call Processing trace on their standalone Cisco Unified Communications Manager 9.1 system. Using the RTMT tool, your customer has remote browsed to the Cisco UCM and asked you which trace file to download. 

What is the trace file name syntax in which detailed SIP messages are logged? 

A. SDL 

B. SDI 

C. CCM 

D. Call logs 

E. Traces 

Answer: A 


Q40. Which Cisco Unified Contact Center Express core system software component communicates with Cisco Agent Desktop for agent state control and call control? 

A. Unified CCX Engine 

B. Database 

C. Monitoring 

D. Recording 

E. RmCm 

Answer: A