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NEW QUESTION 1
Which three required paths are needed on the Avaya Workforce Optimization Select installer Required information screen? (Choose three.)
- A. WFO_HOME path
- B. Recorder path
- C. Installation path
- D. Mail Server path
- E. Log path
NEW QUESTION 2
Which three AWFOS server roles are supported by the AWOFS installer? (Choose three.)
- A. Web application
- B. Database
- C. Recorder
- D. Reports
- E. Evaluate
NEW QUESTION 3
A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?
- A. ICR
- B. AACC
- C. ACCS
- D. IPOCC
NEW QUESTION 4
Which URL will you launch to check the agent state when calls are not getting recorded in a free seating environment?
- A. http://ip_addr:34101/AvayaAdapter/DebugServlet
- B. http://ip_addr:34101/AvayaAdapter
- C. http://ip_addr:34101/AACCNETAdapter/DebugServlet
- D. http://ip_addr:34112/AvayaAdapter/DebugServlet
NEW QUESTION 5
For which three purposes can the Desktop Monitor tool be used? (Choose three.)
- A. archiving calls
- B. on demand recording based on agent activity
- C. tagging business variables to an interaction
- D. warning the agents about unwarranted activity
- E. masking and muting Interactions where there is sensitive information
NEW QUESTION 6
In which three scenarios is 'Settings link under Profile drop down' hidden? (Choose three.)
- A. when the users account is locked by administrators
- B. when the Changeable option is not enabled under Password Policy
- C. when users do not have access to Profile Settings manage permissions
- D. when Password Policy is made inactive
- E. when Use LDAP authentication is enabled
NEW QUESTION 7
For a 300 seat installation of Quality Management (QM) edition on a single site, how many servers do you need?
- A. 4 servers (2 for recorder, 1 for DB, 1 Web)
- B. 3 servers (1 each for DB, Web & Recorder)
- C. 2 servers (1 for Web & DB; 1 for Recorder)
- D. 1 Server (Web, DB and Recorder on the same server)
NEW QUESTION 8
A user is not able to see interactions in the web application. Which action is not valid for resolving this problem?
- A. Verify that the TAPI adapter and Recorder service are running.
- B. Verify that the IP Office System Password is accurate.
- C. Verify the SNMP communication in TAPI adapter configuration is not set to Public.
- D. Verify that the SNMP is enabled in IP Office.
NEW QUESTION 9
In Avaya Workforce Optimization Select 5.0, which three storage systems are supported Network Storage Systems? (Choose three.)
- A. Portable external SSD
- B. Content-Addressed Storage (CAS)
- C. Network Attached Storage (NAS)
- D. Direct Attached Storage (DAS)
- E. Storage Area Networks (SAN)
NEW QUESTION 10
What is the number of databases that are created in the SQL Server?
- A. 3
- B. 1
- C. 2
- D. 4
NEW QUESTION 11
In Avaya Workforce Optimization Select System Administration, which three levels of configurations are supported? (Choose three.)
- A. Node
- B. Component
- C. Analytics
- D. Service
- E. Application
NEW QUESTION 12
When logging into the SysAdmin web application, what is the basic troubleshooting step recommended if the Error Message "Invalid License Key" is displayed?
- A. Ensure the Sys Admin has established the AWFOS DB connectivity.
- B. Ensure the services are restarted after the install.
- C. Ensure the WebLM service is reachable from the server on which SysAdmin service Is installed.
- D. Ensure the server is restarted after the install.
NEW QUESTION 13
When an Interaction is Flagged for QA, where can the QA Analyst see this interaction?
- A. Plans
- B. Evaluate > My Assignments
- C. Adhoc Evaluations
- D. View Evaluations
- E. Distribution Pool
NEW QUESTION 14
Which Workforce Optimization Select component(s) are required for CM+AACC (Active) deployment?
- A. AES Adapter, Avaya Adapter, AACCNetAdapter
- B. Avaya Adapter and AACCNetAdapter
- C. AACCNet Adapter and AES Adapter
- D. AES Adapter
NEW QUESTION 15
Which action is not a recommended troubleshooting step, while the calls for the logged-in Agents are not getting recorded?
- A. Verify that the Recorder, Signaling Adapter and Media adapter have loaded the agent from the database
- B. Check the agent recording profile in AWFOS Admin - Employee management
- C. Verify that AWFOS received the agent login information
- D. Verify the Agent is able to login to the AWFOS application to ensure the recordings are happening
NEW QUESTION 16
What are three functions of System Administration --> System Administration? (Choose three.)
- A. Configure alert manager
- B. Configure components parameters
- C. Create data partitions
- D. Lookup License detail
- E. User Management
NEW QUESTION 17
What are two options for sharing the report with other users? (Choose two.)
- A. Save the report, and put it on a thumb drive.
- B. Schedule and mail the report to multiple users.
- C. Download and email the report.
- D. Make the report public.
NEW QUESTION 18
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