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Q1. You are an IT administrator for Contoso, Ltd. You have subscribed to Microsoft Office 365.
You are preparing to set up your domain. Your company already uses the custom domain name contoso.com for other cloud services.
You need to configure Office 365 to simplify the management of user identities.
What should you do before you create new user accounts?
A. Create a new custom domain name specifically for Office 365.
B. Configure Office 365 to use your custom domain
C. Verify that the automatic domain contoso.onmicrosoft.com is functioning
D. Add the .onmicrosoft suffix to your custom domain name.
Answer: A
Explanation: Custom domains To use your own domain name with Office 365 instead of the domain name that you were given at signup, you add the domain to Office 365.
Reference: https://technet.microsoft.com/en-us/library/office-365-domains.aspx
Q2. This question requires that you evaluate the underlined text to determine if it is
correct.
You are an IT intern assigned to implement Microsoft Office 365 and Microsoft Intune.
You have not created any Intune policies. You want to control endpoint protection, software updates, and a policy check schedule for a group of devices.
You must deploy a mobile device security policy template.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.
A. No change is needed.
B. Windows Firewall Settings
C. Microsoft Intune Agent Settings
D. Microsoft Intune Center Settings
Answer: A
Explanation: Microsoft Intune Policies are groups of settings that control features on mobile devices and computers. You create policies using templates that contain recommended or customized settings, and then deploy them to device or user groups.
Reference: Use policies to manage computers and mobile devices with Microsoft Intune
https://technet.microsoft.com/en-gb/library/dn743712.aspx
Q3. You are a Microsoft SharePoint administrator for Contoso Pharmaceuticals.
Contoso Pharmaceuticals has a Microsoft Office 365 Essentials subscription.
You need to ensure that sensitive materials in Microsoft SharePoint can be accessed only by a specific set of researches. You want to accomplish this goal by using the minimum amount of effort.
What should you create?
A. a new page
B. a subsite
C. a site collection
D. a new content database
Answer: C
Explanation: A Microsoft SharePoint Online site collection is a tiered set of sites that you can manage individually or as a group. The sites share administration settings, navigation, permissions, and other features. Each site collection contains a single top-level site and any number of subsites below it. A subsite can inherit permissions and navigation from its parent site, or these elements can be specified and managed separately.
Reference: Create or delete a site collection
https://support.office.com/en-ca/article/Create-or-delete-a-site-collection-3a3d7ab9-5d21-41f1-b4bd-5200071dd539
Q4. You are an intern for a company that has all of its hardware and software on-site. Due to a severe storm, the company did not have power for several days, and important data was lost.
How should this problem best have been avoided?
A. by providing greater storage capacity
B. by distributing component services across multiple systems
C. by providing physical and data redundancy
D. by allowing for more scalability
Answer: B
Q5. How does Microsoft inform subscribers of maintenance events that could temporarily disrupt Microsoft Office 365 services?
A. by emailing the Global Admin account for the subscription
B. by updating the Message Center Dashboard
C. by updating the Service Health Dashboard
D. by updating the Online Service Level Agreement
Answer: C
Explanation: When a service impacting event occurs, Microsoft Customer Service and Support recognizes that timely and accurate communications are critical for customer organizations and partners. Microsoft notifies Office 365 subscribers by updating the Service Health Dashboard that is available on the Office 365 portal.
Reference: http://blogs.msmvps.com/bradley/2012/09/13/i-found-an-rss-feed-for-office-365-service-health-notifications/
Q6. This question requires that you evaluate the underlined text to determine if it is correct.
A user management admin in Microsoft Office 365 Business Premium can reset passwords for users and service admins.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice than makes the statement correct.
A. No change is needed
B. billing
C. global
D. password
Answer: D
Explanation: User management admin can reset password, but can’t reset passwords for billing, global, and service admins.
Reference: Assigning admin roles
https://support.office.com/en-SG/article/Assigning-admin-roles-eac4d046-1afd-4f1a-85fc-8219c79e1504
Q7. This question requires that you evaluate the underlined text to determine if it is correct.
Creating a "mail contact" by using the Microsoft Exchange Online GUI Console allows employees to reserve conference rooms for meetings.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.
A. No change is needed.
B. resource mailbox
C. distribution group
D. mail user
Answer: B
Explanation: Resource mailboxes can be included as resources in meeting requests, providing a simple and efficient way to manage the scheduling of resources for your organization. There are two types of resource mailboxes in Microsoft Exchange Server: room and equipment.
Reference: What is an Exchange resource mailbox? How do I find them?
http://blogs.technet.com/b/dst2007/archive/2007/03/11/finding-resource-mailbox-031007.aspx
Q8. This question requires that you evaluate the underlined text to determine if it is correct.
In Microsoft Intune, the tenant administrator’s assigned "administrator role" determines which details that administrator can view and manage in the account portal.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice that makes the statement correct.
A. No change is needed
B. user management
C. subscriptions
D. services support
Answer: A
Explanation: Assigning admin roles Depending on the size of your organization, you may want to designate several admins who serve different functions. The admin has access to all features in the admin center, and can create or edit users, assign admin roles to others, reset user passwords, manage user licenses, and manage domains, among other things. Choose an admin role for an existing user, and then use this procedure to assign or remove the role.
Reference: https://support.office.com/en-SG/article/Assigning-admin-roles-eac4d046-1afd-4f1a-85fc-8219c79e1504
Q9. This question requires that you evaluate the underlined text to determine if it is correct.
In order to give other users access to a file stored on your Microsoft OneDrive, you should "change the Share With settings".
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.
A. No change is needed.
B. connect to Microsoft Outlook
C. edit the Microsoft OneDrive library
D. synchronize the Microsoft OneDrive library
Answer: A
Explanation: You can share files and folders in OneDrive from File Explorer. Press and hold or right-click the file or folder you want to share, tap or click Share with, and then choose OneDrive. This takes you to the OneDrive.
Reference: http://windows.microsoft.com/en-us/windows-8/onedrive-app-faq
Q10. You are an IT intern for a law firm. The firm is evaluating the use of Microsoft Intune to manage the firm’s computing devices. Which two tasks can be performed by using Intune? Choose two.
A. deploying a Windows operating system
B. deploying software updates
C. managing Android devices
D. managing Windows servers
Answer: B,C
Explanation: B: When new updates are available from Microsoft Update, or you have created a third-party update, and they are applicable to your managed computers, a notification is displayed on the Overview page of the Updates workspace. After you click this notification link, you can then perform various operations like viewing more information about the update, approving or declining the update, and viewing the computers that will install the update if it is approved.
C: Intune provides secure management of personal and corporate-owned devices across the most popular platforms, including Windows, Windows Phone, iOS, and Android.
Reference: Keep your computers up to date with software updates in Microsoft Intune
https://technet.microsoft.com/en-us/library/dn646968.aspx
Microsoft_Intune_datasheet.pdf
Q11. You are an intern for an organization that wants to improve its security. The organization
wants multi-factor authentication enforced for all of its users.
You suggest implementing Microsoft Office 365 Business Premium.
Which two types of secondary authentication does this solution support? Choose two.
A. notification through a smartphone application
B. entering a username and password
C. entering a text code sent to the user’s mobile phone
D. the insertion of a smart card into a reader attached to the user’s computer
Answer: A,C
Explanation: Multi-Factor Authentication for Office 365 offers the following subset of Azure Multi-Factor Authentication capabilities:
*
Use of a mobile app (online and one-time password [OTP]) as a second authentication factor
*
Use of a phone call as a second authentication factor
*
Use of an SMS message as a second authentication factor
Reference: Multi-Factor Authentication for Office 365
https://msdn.microsoft.com/en-us/library/azure/dn383636.aspx
Q12. This question requires that you evaluate the underlined text to determine if it is correct.
Your company is implementing Microsoft Office 365 and Exchange Online. You plan to configure the necessary public DNS settings. You need to create an SPF record to authorize the email service and present spoofing.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice that makes the statement correct.
A. No change is needed
B. a PTR record
C. an MX record
D. a CNAME record
Answer: A
Explanation: The SPF (TXT) record helps to prevent other people from using your domain to send spam or other malicious email. Sender policy framework (SPF) records work by identifying the servers that are authorized to send email from your domain.
Reference: External DNS records required for Exchange Online
http://howtonetworking.com/msapps/office365-11.htm
Q13. You are the help desk technician for a local law firm. The senior partner asks you to add a custom domain for the law firm’s Microsoft Office 365 account. The domain will be used for instant messaging and the law firm’s public website.
The Microsoft Office 365 admin console prompts you for the purpose of the new domain.
What is the purpose?
A. Microsoft Exchange Online
B. Microsoft OneDrive
C. Microsoft Lync Online
D. Microsoft SharePoint Online and Microsoft Lync Online
Answer: D
Explanation: You can handle your public website through Microsoft SharePoint Online.
Microsoft Lync Online (becoming Skype for Business) is an easy-to-use cloud-based platform for audio conferencing, online meetings, video conferencing, instant messaging and presentation sharing.
Q14. A local company hires you to manage its Microsoft Office 365 subscription. Your responsibility is to monitor any Service Incidents that Microsoft reports.
What are two examples of Microsoft Office 365 Service Incidents? Choose two.
A. unplanned downtime of the Online Exchange service
B. post-incident reviews
C. planned downtime maintenance events
D. a resent change to the Microsoft Online Service Level Agreement
Answer: A,C
Explanation: There are two types of service incidents:
*
Planned downtime (maintenance events)
*
Unplanned downtime Unplanned events occur when one or more of the services included
in the Office 365 suite are unavailable or unresponsive. Reference: Service Continuity
https://technet.microsoft.com/en-us/library/office-365-service-continuity.aspx
Q15. You are an IT assistant for a local real estate company. The company is configuring Microsoft Office 365 for email services.
You want to enable Microsoft Outlook clients to easily connect to Microsoft Exchange Online services.
Which type of DNS record for the Autodiscover service is required?
A. CNAME
B. SRV
C. MX
D. HOST
Answer: A
Explanation: The CNAME record helps Outlook clients to easily connect to the Exchange Online service by using the Autodiscover service. Autodiscover automatically finds the correct Exchange Server host and configures Outlook for users.
Reference: External DNS records required for Exchange Online
http://howtonetworking.com/msapps/office365-11.htm
Q16. This question requires that you evaluate the underlined text to determine if it is correct.
You may restore a Microsoft Office 365 user account within 6 months of deleting the account.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice that makes the statement correct.
A. No change is needed.
B. 30 days
C. 90 days
D. 1 year
Answer: B
Explanation: The user's data is stored for 30 days. When you restore the work or school account within the 30 days, the user account and all associated data are restored.
Reference: https://support.office.com/en-nz/article/Delete-or-restore-users-d5155593-3bac-4d8d-9d8b-f4513a81479e
Q17. You are hired by a local real estate company to set up Microsoft Office 365 Business Premium.
How will the first Microsoft Office 365 account be created?
A. The one-premise domain administrator automatically receives an admin account in Microsoft Office 365 after Directory Synchronization is completed.
B. The account that creates the first DNS record automatically becomes an admin account in Microsoft Office 365.
C. The initial account created in Microsoft Office 365 automatically becomes an admin account.
D. The account that registers the domain automatically becomes an admin account in Microsoft Office 365.
Answer: C
Q18. You are help desk technician for a financial company that uses Microsoft Lync Online.
You need to ensure that employees at your company are able to connect with Skype users.
Which Lync Online organizational setting should you enable?
A. public IM connectivity
B. mobile phone notifications
C. presence privacy mode
D. domain federation
Answer: A
Explanation: After the Lync-Skype provisioning process is completed for your account, the account is activated and your eligible users are enabled for public IM connectivity.
To initiate the provisioning process for Lync-Skype connectivity (see step 7): Sign in to the website, https://pic.lync.com, using your Microsoft Windows Live ID. Select the Microsoft licensing agreement type. Select the check box, verifying that you have read and accept the Product Use Rights for Lync Server. On the Initiate a Provisioning Request page, click the appropriate link to initiate a provisioning request: On the Specify Provisioning Information page, enter the Access Edge service FQDN. For example, accessedge.contoso.com. Enter at least one or more SIP domain names, and then click Add. In the list of Public IM Service providers, select Skype, and click Next to add contact information, and submit the provisioning request.
Reference: Accessing the Lync Server public IM connectivity provisioning site from Lync Server 2013
https://technet.microsoft.com/en-us/library/dn440174%28v=ocs.15%29.aspx
... . . ..
Q19. You are a network administrator for a company that uses Microsoft Lync.
You need to ensure that users can access conferencing from mobile phones even if the phones do not support the Lync mobile client.
What should you set up?
A. Web Conferencing tools
B. dial-in conferencing
C. multi-party audio and video
D. Skype
Answer: B
Explanation: With dial-in conferencing, you can add telephone access to Lync Online meetings for users who can’t get to a computer. Here’s how to set it up:
1.
Contact an audio conferencing provider for dial-in numbers, conference codes, and personal identification numbers (PIN).
2.
Add, change, or remove dial-in conferencing settingsfor meeting organizers and conference call leaders.
Reference: Set up dial-in conferencing so people can join meetings by phone [Small Business]
https://support.office.com/en-us/article/Set-up-dial-in-conferencing-so-people-can-join-meetings-by-phone-Small-Business-476d751e-2094-46ed-8c46-4a7a18217953
Q20. This question requires that you evaluate the underlined text to determine if it is correct.
Service health "email alerts" allow multiple users to simultaneously access real-time information about service incidents in Microsoft Office 365.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice that makes the statement correct.
A. No change is needed
B. newsfeeds
C. SMS alerts
D. RSS feeds
Answer: D
Explanation: Go into your own Office 365 console, down to Service Health and in the top right corner there’s an RSS icon.
Note: When a service impacting event occurs, Microsoft Customer Service and Support recognizes that timely and accurate communications are critical for customer organizations and partners. Microsoft notifies Office 365 subscribers by updating the Service Health Dashboard that is available on the Office 365 portal.
Reference: http://blogs.msmvps.com/bradley/2012/09/13/i-found-an-rss-feed-for-office-365-service-health-notifications/
Q21. You are an IT intern for a retail company.
The staff is not receiving inbound messages, and clients are not receiving the staff’s outbound messages.
Which two features of Microsoft Exchange Online should you use to diagnose the issue? Choose two.
A. Outlook Web App (OWA) delivery reports
B. Exchange Online Protection
C. Endpoint Protection
D. Message Trace tool
Answer: A,D
Explanation: D: Office 365 Small Business admins can troubleshoot email delivery problems by using the Exchange Online message trace tool. The tool helps admins track specific messages sent in the past 90 days.
A: Office 365 users and admins can also use delivery reports in Outlook Web App to check the delivery status of messages they’ve sent or received. If you sent a message to five people, for example, you can check the status of the delivery of that message to each person. Go to.Delivery reports.settings:
..
Sign in to Outlook Web App.
At the top of the page, select.Outlook.(or.Mail). Or, select the.App launcher., and
then select.Outlook.
Office 365 navigation options
..
At the top of the page, select.Settings.Settings icon.>.Options.
In.Options, select.Organize email.>.Delivery reports. Or, in.Options,
under.MAIL.>.Layout, select.Delivery reports.
Reference: Troubleshoot email delivery using the Exchange Online message trace tool
https://support.office.com/en-au/article/Troubleshoot-email-delivery-using-the-Exchange-Online-message-trace-tool-e7758b99-1896-41db-bf39-51e2dba21de6
Reference: https://support.office.com/en-sg/article/Delivery-reports-6556a1d7-e988-4428-88de-48a4ae58555f
Q22. What is the minimum version of Internet Explorer needed to ensure that Microsoft Office 365 web-based applications have full functionality?
A. Internet Explorer 8
B. Internet Explorer 9
C. Internet Explorer 10
D. Internet Explorer 11
Answer: C
Explanation: Office 365 is designed to work with the current or immediately previous version of Internet Explorer. Office 365 does not offer code fixes to resolve problems you encounter when using the service with Internet Explorer 9. You should expect the quality of the user experience to diminish over time, and that many new Office 365 experiences might not work at all.
Reference: Office 365 system requirements
https://support.office.com/en-us/article/Office-365-system-requirements-719254C0-2671-4648-9C84-C6A3D4F3BE45
Q23. You are an entry level network administrator for your company. You set up Microsoft Azure and Microsoft Intune services.
You need to know the guaranteed accessibility of the Azure Backup service for Microsoft Azure.
Where is the Azure Backup service guarantee located?
A. Supplemental Terms
B. Terms of Use
C. Services Terms
D. Service Level Agreement
Answer: D
Explanation: From the Service Level Agreement (SLA): Backup We guarantee at least 99.9% availability of the backup and restore functionality of the Azure Backup service.
Reference: Service Level Agreements
http://azure.microsoft.com/en-us/support/legal/sla/