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Q1. OTSPOT 

You are doing contract work for Contoso, Ltd. Company employees want to be able to view all Microsoft SharePoint libraries outside of their web browser without any additional software. 

Instructions: For each of the following statements, select yes if the statement is true. Otherwise, select No. Each correct selection is worth one point. 

Answer: 


Q2. You are the help desk technician for a local real estate firm that uses Microsoft Exchange Online. 

A former employee is sending unwanted emails to employees within the firm. 

You need to prevent this employee from sending emails to anyone at the firm. 

What should you do? 

A. Create a malware filter policy. 

B. Configure a message trace. 

C. Create a content filter policy. 

D. Create a transport rule. 

Answer:

Explanation: You can use Exchange transport rules to look for specific conditions in messages that pass through your organization and take action on them. Transport rules are similar to the Inbox rules that are available in many email clients. The main difference between transport rules and rules you would set up in a client application such as Outlook is that transport rules take action on messages while they’re in transit as opposed to after the message is delivered. Transport rules also contain a richer set of conditions, exceptions, and actions, which provides you with the flexibility to implement many types of messaging policies. 

Reference: Transport rules 

https://technet.microsoft.com/en-us/library/jj919238%28v=exchg.150%29.aspx 


Q3. You are the Microsoft Lync administrator for your company. 

An employee needs to use Lync Online to call two external Skype contacts simultaneously. The employee can only call one contact at a time. 

What should you advise the employee to do? 

A. Turn on external communication 

B. Check the formatting of her user name 

C. Invite contacts to a Lync Meeting 

D. Verify that the Skype users are signed in to a Microsoft Account 

Answer:

Explanation: Skype users must be signed in with their Microsoft account (formerly Windows Live ID). 

Reference: Let Lync Online users communicate outside your organization [Small Business] 

https://support.office.com/en-ca/article/Let-Lync-Online-users-communicate-outside-your-organization-Small-Business-7f488f09-f004-4db5-aec5-01c262aa3d34?ui=en-US&rs=en-CA&ad=CA 


Q4. You are an entry level network administrator for your company. You set up Microsoft Azure and Microsoft Intune services. 

You need to know the guaranteed accessibility of the Azure Backup service for Microsoft Azure. 

Where is the Azure Backup service guarantee located? 

A. Supplemental Terms 

B. Terms of Use 

C. Services Terms 

D. Service Level Agreement 

Answer:

Explanation: From the Service Level Agreement (SLA): Backup We guarantee at least 99.9% availability of the backup and restore functionality of the Azure Backup service. 

Reference: Service Level Agreements 

http://azure.microsoft.com/en-us/support/legal/sla/ 


Q5. Which two features are available in Microsoft SharePoint to monitor services? Choose two. 

A. Content organizer rules 

B. Create an alert 

C. Subscribe to an RSS feed 

D. Sites and workspaces 

Answer: B,C 

Explanation: To stay updated when documents or items on your site change, set up alerts or subscribe to Really Simple Syndication (RSS) feeds. Reference: Create an alert or subscribe to an RSS feed 

https://support.office.com/en-sg/article/Create-an-alert-or-subscribe-to-an-RSS-feed-e5a79e7b-a146-46da-a9ef-d65409ba8918 


Q6. This question requires that you evaluate the underlined text to determine if it is correct. 

In Microsoft Intune, the tenant administrator’s assigned "administrator role" determines which details that administrator can view and manage in the account portal. 

Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice that makes the statement correct. 

A. No change is needed 

B. user management 

C. subscriptions 

D. services support 

Answer:

Explanation: Assigning admin roles Depending on the size of your organization, you may want to designate several admins who serve different functions. The admin has access to all features in the admin center, and can create or edit users, assign admin roles to others, reset user passwords, manage user licenses, and manage domains, among other things. Choose an admin role for an existing user, and then use this procedure to assign or remove the role. 

Reference: https://support.office.com/en-SG/article/Assigning-admin-roles-eac4d046-1afd-4f1a-85fc-8219c79e1504 


Q7. Which three items are required in order to create a new user in Microsoft Intune? Choose three. 

A. last name 

B. user role 

C. user name 

D. display name 

E. user location 

Answer: C,D 

Explanation: CD: For each user you must include the user name (like bob@contoso.com) and a display name (like Bob Kelly). 

E: To manually add individual user accounts . In the.Microsoft Intune account portal, click.Users.>.New. . Click.User.to start the New users wizard. 

The new user account now appears in the.Users.node of the account portal. When the user signs-in for the first time, the user must specify a new password for the account. 

Reference: Set up Microsoft Intune 

https://technet.microsoft.com/en-us/library/dn646983.aspx#BKMK_AddUsers 


Q8. This question requires that you evaluate the underlined text to determine if it is correct. 

You are working as an IT technician at your university. 

The university has installed Microsoft Exchange Online Protection. An administrator asks you how to manage accepted domains. 

You should tell the administrator to select "compliance management" in the Exchange Admin Center. 

Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct. 

A. No change is needed. 

B. mail flow 

C. protection 

D. permissions 

Answer:

Explanation: Use the EAC to view a list of managed domains 

1- In the EAC, go to Mail Flow > Accepted domains. 

2. Click the Name, Accepted domain, or Domain type column heading to sort alphabetically in ascending or descending order. By default, accepted domains are sorted alphabetically by name in ascending order. 

Reference: Manage Accepted Domains in EOP 

https://technet.microsoft.com/en-us/library/jj723136%28v=exchg.150%29.aspx 


Q9. RAG DROP 

You are assigning admin roles to users in Microsoft Office 365. 

You need to provide users with the minimum level of permissions required to complete their 

assigned tasks. 

Match each admin role to the permissions it requires. 

Instructions: to answer, drag the admin role from the column on the left to the appropriate 

permissions on the right. 

Each admin role may be used once, more than once, or not at all. Each correct match is 

worth one point. 

Answer: 


Q10. You work in the IT department of a startup company. 

The company predicts rapid growth over the next five years and plans of greatly increase its number of employees. 

How will a cloud solution such as Microsoft Office 365 help the company prepare for rapid growth? 

A. by allowing the company to rely on contract employees to compensate for busy periods 

B. by ensuring the company’s IT services have 100 percent up time 

C. by allowing the company to add new users more securely than when using traditional IT infrastructure 

D. by allowing the company to increase its IT capacity for a lower cost than traditional IT infrastructure 

Answer:

Explanation: * Some of the benefits of moving to the Microsoft cloud include the following: 

/ Having predictable and known costs associated with adoption. 

/ Reducing cost in not only immediate monetary value but also in efficiency and resource 

reallocation benefits. 

/ Outsourcing the hassle of installing, managing, patching, and upgrading extremely 

complex software systems. 

Etc. 

* For organizations experiencing rapid growth, a top-notch productivity solution can be vital to the success of the business. A cloud-based service that’s difficult to manage can divert attention away from a company’s core mission. What organizations need is a solution that’s simple to use so they can focus on what they do best-growing the business. 

Reference: Pros and Cons of the Microsoft Office 365 Cloud 

http://www.dummies.com/how-to/content/pros-and-cons-of-the-microsoft-office-365-cloud.html 


Q11. You are the Microsoft Lync Online administrator for your company. A customer has reported an issue when signing in to the company’s Lync Online Service. When the customer attempts to sign in, the following error message is returned: 

“The server is temporarily unavailable”. 

The server is up, and other customers are connected to it. 

What is likely causing the connection issue? 

A. The user has the incorrect Lync version 

B. The user has entered the wrong user name 

C. DNS is configured incorrectly 

D. The user does not have a Lync license 

Answer:

Explanation: This issue occurs for one of the following reasons: Cause 1: You are not entitled for Lync Online. 

Cause 2: You lack connectivity to the Lync Online service. Cause 3: You are running a 64-bit Windows operating system. 

Reference: "Cannot sign in because the server is temporarily unavailable" error when you try to sign in to Lync Online in Office 365 dedicated 

https://support.microsoft.com/en-us/kb/2619522 


Q12. This question requires that you evaluate the underlined text to determine if it is correct. 

A user management admin in Microsoft Office 365 Business Premium can reset passwords for users and service admins. 

Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice than makes the statement correct. 

A. No change is needed 

B. billing 

C. global 

D. password 

Answer:

Explanation: User management admin can reset password, but can’t reset passwords for billing, global, and service admins. 

Reference: Assigning admin roles 

https://support.office.com/en-SG/article/Assigning-admin-roles-eac4d046-1afd-4f1a-85fc-8219c79e1504 


Q13. You are an intern for a company that has all of its hardware and software on-site. Due to a severe storm, the company did not have power for several days, and important data was lost. 

How should this problem best have been avoided? 

A. by providing greater storage capacity 

B. by distributing component services across multiple systems 

C. by providing physical and data redundancy 

D. by allowing for more scalability 

Answer:


Q14. This question requires that you evaluate the underlined text to determine if it is correct. 

Creating a "mail contact" by using the Microsoft Exchange Online GUI Console allows employees to reserve conference rooms for meetings. 

Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct. 

A. No change is needed. 

B. resource mailbox 

C. distribution group 

D. mail user 

Answer:

Explanation: Resource mailboxes can be included as resources in meeting requests, providing a simple and efficient way to manage the scheduling of resources for your organization. There are two types of resource mailboxes in Microsoft Exchange Server: room and equipment. 

Reference: What is an Exchange resource mailbox? How do I find them? 

http://blogs.technet.com/b/dst2007/archive/2007/03/11/finding-resource-mailbox-031007.aspx 


Q15. This question requires that you evaluate the underlined text to determine if it is correct. 

Service health "email alerts" allow multiple users to simultaneously access real-time information about service incidents in Microsoft Office 365. 

Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice that makes the statement correct. 

A. No change is needed 

B. newsfeeds 

C. SMS alerts 

D. RSS feeds 

Answer:

Explanation: Go into your own Office 365 console, down to Service Health and in the top right corner there’s an RSS icon. 

Note: When a service impacting event occurs, Microsoft Customer Service and Support recognizes that timely and accurate communications are critical for customer organizations and partners. Microsoft notifies Office 365 subscribers by updating the Service Health Dashboard that is available on the Office 365 portal. 

Reference: http://blogs.msmvps.com/bradley/2012/09/13/i-found-an-rss-feed-for-office-365-service-health-notifications/ 


Q16. How does Microsoft inform subscribers of maintenance events that could temporarily disrupt Microsoft Office 365 services? 

A. by emailing the Global Admin account for the subscription 

B. by updating the Message Center Dashboard 

C. by updating the Service Health Dashboard 

D. by updating the Online Service Level Agreement 

Answer:

Explanation: When a service impacting event occurs, Microsoft Customer Service and Support recognizes that timely and accurate communications are critical for customer organizations and partners. Microsoft notifies Office 365 subscribers by updating the Service Health Dashboard that is available on the Office 365 portal. 

Reference: http://blogs.msmvps.com/bradley/2012/09/13/i-found-an-rss-feed-for-office-365-service-health-notifications/ 


Q17. A small law firm wants to implement Microsoft Office 365 and requires the ability to conduct In-Place eDiscovery. 

Which two Office 365 Business Plans meet these requirements? Choose two. 

A. Office 365 Business Premium 

B. Office 365 Enterprise E1 

C. Office 365 Enterprise E3 

D. Office 365 Enterprise E4 

Answer: C,D 

Explanation: Office 365 Enterprise E3 include eDiscovery Center tools to support 

compliance. 

Office 365 Business Premium and Office 365 Enterprise E1 do not include eDiscovery 

Center tools to support compliance. 

Reference: https://products.office.com/en-us/business/compare-more-office-365-for-business-plans 


Q18. OTSPOT 

Instructions: For each of the following statements, select yes if the statement is true. Otherwise, select No. Each correct selection is worth one point. 

Answer: 


Q19. You are an IT intern for a retail company. 

The staff is not receiving inbound messages, and clients are not receiving the staff’s outbound messages. 

Which two features of Microsoft Exchange Online should you use to diagnose the issue? Choose two. 

A. Outlook Web App (OWA) delivery reports 

B. Exchange Online Protection 

C. Endpoint Protection 

D. Message Trace tool 

Answer: A,D 

Explanation: D: Office 365 Small Business admins can troubleshoot email delivery problems by using the Exchange Online message trace tool. The tool helps admins track specific messages sent in the past 90 days. 

A: Office 365 users and admins can also use delivery reports in Outlook Web App to check the delivery status of messages they’ve sent or received. If you sent a message to five people, for example, you can check the status of the delivery of that message to each person. Go to.Delivery reports.settings: 

.. 

Sign in to Outlook Web App. 

At the top of the page, select.Outlook.(or.Mail). Or, select the.App launcher., and 

then select.Outlook. 

Office 365 navigation options 

.. 

At the top of the page, select.Settings.Settings icon.>.Options. 

In.Options, select.Organize email.>.Delivery reports. Or, in.Options, 

under.MAIL.>.Layout, select.Delivery reports. 

Reference: Troubleshoot email delivery using the Exchange Online message trace tool 

https://support.office.com/en-au/article/Troubleshoot-email-delivery-using-the-Exchange-Online-message-trace-tool-e7758b99-1896-41db-bf39-51e2dba21de6 

Reference: https://support.office.com/en-sg/article/Delivery-reports-6556a1d7-e988-4428-88de-48a4ae58555f 


Q20. You are help desk technician for a financial company that uses Microsoft Lync Online. 

You need to ensure that employees at your company are able to connect with Skype users. 

Which Lync Online organizational setting should you enable? 

A. public IM connectivity 

B. mobile phone notifications 

C. presence privacy mode 

D. domain federation 

Answer:

Explanation: After the Lync-Skype provisioning process is completed for your account, the account is activated and your eligible users are enabled for public IM connectivity. 

To initiate the provisioning process for Lync-Skype connectivity (see step 7): Sign in to the website, https://pic.lync.com, using your Microsoft Windows Live ID. Select the Microsoft licensing agreement type. Select the check box, verifying that you have read and accept the Product Use Rights for Lync Server. On the Initiate a Provisioning Request page, click the appropriate link to initiate a provisioning request: On the Specify Provisioning Information page, enter the Access Edge service FQDN. For example, accessedge.contoso.com. Enter at least one or more SIP domain names, and then click Add. In the list of Public IM Service providers, select Skype, and click Next to add contact information, and submit the provisioning request. 

Reference: Accessing the Lync Server public IM connectivity provisioning site from Lync Server 2013 

https://technet.microsoft.com/en-us/library/dn440174%28v=ocs.15%29.aspx 

... . . .. 


Q21. You are an IT assistant for a local real estate company. The company is configuring Microsoft Office 365 for email services. 

You want to enable Microsoft Outlook clients to easily connect to Microsoft Exchange Online services. 

Which type of DNS record for the Autodiscover service is required? 

A. CNAME 

B. SRV 

C. MX 

D. HOST 

Answer:

Explanation: The CNAME record helps Outlook clients to easily connect to the Exchange Online service by using the Autodiscover service. Autodiscover automatically finds the correct Exchange Server host and configures Outlook for users. 

Reference: External DNS records required for Exchange Online 

http://howtonetworking.com/msapps/office365-11.htm 


Q22. You are a network administrator for a company that uses Microsoft Lync. 

You need to ensure that users can access conferencing from mobile phones even if the phones do not support the Lync mobile client. 

What should you set up? 

A. Web Conferencing tools 

B. dial-in conferencing 

C. multi-party audio and video 

D. Skype 

Answer:

Explanation: With dial-in conferencing, you can add telephone access to Lync Online meetings for users who can’t get to a computer. Here’s how to set it up: 

1.

 Contact an audio conferencing provider for dial-in numbers, conference codes, and personal identification numbers (PIN). 

2.

 Add, change, or remove dial-in conferencing settingsfor meeting organizers and conference call leaders. 

Reference: Set up dial-in conferencing so people can join meetings by phone [Small Business] 

https://support.office.com/en-us/article/Set-up-dial-in-conferencing-so-people-can-join-meetings-by-phone-Small-Business-476d751e-2094-46ed-8c46-4a7a18217953 


Q23. You are an intern for an organization that wants to improve its security. The organization 

wants multi-factor authentication enforced for all of its users. 

You suggest implementing Microsoft Office 365 Business Premium. 

Which two types of secondary authentication does this solution support? Choose two. 

A. notification through a smartphone application 

B. entering a username and password 

C. entering a text code sent to the user’s mobile phone 

D. the insertion of a smart card into a reader attached to the user’s computer 

Answer: A,C 

Explanation: Multi-Factor Authentication for Office 365 offers the following subset of Azure Multi-Factor Authentication capabilities: 

*

 Use of a mobile app (online and one-time password [OTP]) as a second authentication factor 

*

 Use of a phone call as a second authentication factor 

*

 Use of an SMS message as a second authentication factor 

Reference: Multi-Factor Authentication for Office 365 

https://msdn.microsoft.com/en-us/library/azure/dn383636.aspx