Exam Code: ITILFND (Practice Exam Latest Test Questions VCE PDF)
Exam Name: ITIL Foundation (syllabus 2011)
Certification Provider: EXIN,Inc
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2021 Mar ITILFND exam question

Q41. Which of the following is NOT a benefit of using public frameworks and standards? 

A. Knowledge of public frameworks is more likely to be widely distributed 

B. They are always free ensuring they can be implemented quickly 

C. They are validated across a wide range of environments making them more robust 

D. They make collaboration between organizations easier by giving a common language 

Answer: B 


Q42. Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"? 

A. Profit 

B. Preparation 

C. Products 

D. Potential 

Answer: C 


Q43. The remediation plan should be evaluated at what point in the change lifecycle? 

A. Before the change is approved 

B. Immediately after the change has failed and needs to be backed out 

C. After implementation but before the post implementation review 

D. After the post implementation review has identified a problem with the change 

Answer: A 


Q44. Which process is responsible for discussing reports with customers showing whether services have met their targets? 

A. Continual service improvement 

B. Change management 

C. Service level management 

D. Availability management 

Answer: C 


Q45. Service transition contains detailed descriptions of which processes? 

A. Change management, service asset and configuration management, release and deployment management 

B. Change management, capacity management event management, service request management 

C. Service level management, service portfolio management, service asset and configuration management 

D. Service asset and configuration management, release and deployment management, request fulfillment 

Answer: A 


Down to date ITILFND exam question:

Q46. What guidance does ITIL give on the frequency of production of service reporting? 

A. Service reporting intervals must be defined and agreed with the customers 

B. Reporting intervals should be set by the service provider 

C. Reports should be produced weekly 

D. Service reporting intervals must be the same for all services 

Answer: A 


Q47. What type of record should you raise when a problem diagnosis is complete and a workaround is available? 

A. A service object 

B. An incident 

C. A change 

D. A known error 

Answer: D 


Q48. Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure? 

A. RACI model 

B. Incident model 

C. Continual service improvement (CSI) approach 

D. The Deming Cycle 

Answer: A 


Q49. Which one of the following is an objective of service catalogue management? 

A. Negotiating and agreeing service level agreement 

B. Negotiating and agreeing operational level agreements 

C. Ensuring that the service catalogue is made available to those approved to access it 

D. Only ensuring that adequate technical resources are available 

Answer: C 


Q50. Which of the following BEST describes the purpose of access management? 

A. To provide a channel for users to request and receive standard services 

B. Provides the rights for users to be able to use a service or group of services 

C. To prevent problems and resulting Incidents from happening 

D. To detect security events and make sense of them 

Answer: B