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New EXIN,Inc ITILFND Exam Dumps Collection (Question 8 - Question 17)
New Questions 8
What is the type of notification that should be sent when a threshold has been reached, something
has changed or a failure has occurred?
A. An emergency change
B. An alert
C. An emergency event
D. A request for change
Answer: B
New Questions 9
In service design, which term describes services, technologies and tools?
A. People
B. Partners
C. Products
D. Processes
Answer: C
New Questions 10
Third parties responsible for supplying goods or services that are required to deliver IT services is a
description of which stakeholder?
A. External Customers
B. Suppliers
C. Operations
D. External Consultants
Answer: B
New Questions 11
What is used to control a process?
A. Inputs
B. Functions
C. Objectives
D. Stakeholders
Answer: C
New Questions 12
An incident is proving difficult to resolve. A technician informs their manager that more resource is
needed to restore the service. What has taken place?
A. A functional escalation
B. A service level escalation
C. An incident resolution
D. A hierarchic escalation
Answer: D
New Questions 13
Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?
A. Following a full change advisory board (CAB) to resolve any outstanding agenda items.
B. During peak or holiday periods when emergencies are more likely to occur.
C. In an emergency when it is not possible to convene a full CAB.
D. Outside the normal working hours of the business unit.
Answer: C
New Questions 14
Which statements about best practice is MOST correct?
A. Customers are a source of best practice and will advise service providers how it should be
implemented
B. Internal experience is the only source of best practice because it is developed within the service
provider
C. ITIL is a source of best practice and is validated across a wide set of environments and situations
D. Suppliers are a source of best practice and they will improve the services delivered by a service
Provider
Answer: C
New Questions 15
What should the IT service continuity process primarily support?
A. Critical IT processes
B. All the services in the service portfolio
C. Business continuity strategy
D. Mission critical services at peak business periods
Answer: C
New Questions 16
Which process has the purpose to ensure that, by managing the risks which could seriously affect IT
services, the IT service provider can always provide minimum agreed business-related service
levels?
A. Change management
B. IT service continuity management
C. Financial management for IT services
D. Service catalogue management
Answer: B
New Questions 17
What BEST describes the value of service transition to the business?
A. It supports the creation of a catalogue of services
B. It leads to gradual and continual improvement in service quality
C. It provides quick and effective access to standard services
D. It results in higher volumes of successful change
Answer: D
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