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New EXIN,Inc ITILFND Exam Dumps Collection (Question 4 - Question 13)
New Questions 4
What do major incidents require?
A. Separate procedures.
B. Less urgency
C. Longer timescales
D. Less documentation
Answer: A
New Questions 5
Where should all master copies of controlled software and documentation be stored?
A. In the definitive software library
B. In the definitive media library
C. In the definitive security library
D. In the definitive production library
Answer: B
New Questions 6
What BEST describes the value of service strategy to the business?
A. It supports the creation of a portfolio of quantified services
B. It reduces the effort spent on managing test and pilot environments
C. It improves the control of service assets and configurations
D. It provides quick and effective access to standard services
Answer: A
New Questions 7
Which is a supplier category?
A. Technical
B. Commodity
C. Customer
D. Resource
Answer: D
New Questions 8
Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?
A. Business capacity management
B. Supplier capacity management
C. Service capacity management
D. Component capacity management
Answer: A
New Questions 9
Which is the correct combination of items that makes up an IT service?
A. Customers, providers and documents
B. Information technology, people and processes
C. Information technology, networks and people
D. People, process and customers
Answer: B
New Questions 10
Which process is responsible to provide and maintain accurate information on all services that are
being transitioned or have been transitioned to the live environment?
A. Service portfolio management
B. Service level management
C. Service catalogue management
D. Service capacity management
Answer: C
New Questions 11
Which document shows a detailed analysis of business impact and benefits?
A. A return on investment
B. Service level requirements
C. A business case
D. A service level agreement
Answer: C
New Questions 12
What processes represent the scope of financial management for IT services?
A. Budgeting, costing and charging
B. Budgeting, accounting and charging
C. Cost models and invoicing
D. Charging, accounting and billing
Answer: B
New Questions 13
Which Functions are included in IT operations management?
A. Network management and application management
B. Technical management and change management
C. IT operations control and facilities management
D. Facilities management and release management
Answer: C
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