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New EXIN,Inc ITILFND Exam Dumps Collection (Question 7 - Question 16)
New Questions 7
Which is responsible for the production of the service design package (SDP)?
A. Service portfolio management
B. Service catalogue management
C. Design coordination
D. Service design
Answer: D
New Questions 8
Why is ITIL successful?
A. It always guarantees cost savings
B. Its practices are applicable to any IT organisation
C. It makes technology architecture easy to design
D. It can be fully implemented in 30 days
Answer: B
New Questions 9
Which of the following correctly states the relationship between urgency, priority and impact?
A. Impact, priority and urgency are independent of each other
B. Urgency should be based on impact and priority
C. Impact should be based on urgency and priority
D. Priority should be based on impact and urgency
Answer: D
New Questions 10
What are sources of best practice?
A. Customers, suppliers, advisors
B. Industry practices, academic research, training and education
C. Substitutes, regulators, customers
D. Competition, compliance, commitments
Answer: B
New Questions 11
Which process works with change management to ensure only authorized components are used?
A. Knowledge management
B. Service portfolio management
C. Service asset and configuration management
D. Financial management for IT services
Answer: C
New Questions 12
Which is an objective of access management?
A. To efficiently respond to requests for granting access to services.
B. To defect changes of state that have significance for management of an IT service.
C. To assist with general information, complains or comments.
D. To minimize the impact of incidents that cannot be prevented.
Answer: A
New Questions 13
Which is the CORRECT list of metrics to support CSI activities?
A. Technology, customer and business
B. Business, service and technology
C. Customer, business and process
D. Process, technology and service
Answer: D
New Questions 14
What BEST describes the purpose of analyzing risk?
A. To assess impact and urgency
B. To assess impact and probability
C. To review remediation planning
D. To review transition planning
Answer: B
New Questions 15
What BEST describes the customers and users of an IT service provider?
A. Customers buy IT services; users use IT services
B. Customers design IT services; users test IT services
C. Customers sell IT services; users improve IT services
D. Customers agree the service levels; users buy IT services
Answer: A
New Questions 16
Which ITIL process is used to restore normal service operation as quickly as possible?
A. Service level management
B. Incident management
C. Problem management
D. Availability management
Answer: B
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