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Q16. Scenario Additional Information Product Description Quality notes from the Daily Log The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors) Introduction
1.
This document defines the approach to be taken to achieve the required quality levels during the project.
2.
The Project Board will have overall responsibility for the Quality Management Strategy.
3.
Project Assurance will provide assurance on the implementation of the Quality Management Strategy. Quality management procedure - Quality standards
4.
The selected service provider will operate to industry standards for providing outsourced services.
5.
MFH document standards will be used. Records
6.
A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7.
Configuration Item Records will be maintained for each product to describe its status, version and variant.
8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities
9.
The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10.
Team Managers will provide details of quality checks that have been carried out.
11.
Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12.
The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved. None of the reviewers have proof-reading skills.
A. Record an action to request that Project Assurance identify a proof-reader who can, within the next 2 days, complete the check for typographical errors.
B. Ask the reviewers present at the meeting to conduct a proof-reading exercise and pass any comments to the author within 2 days.
C. Contact Project Assurance to find appropriate resources to come into the review.
D. No action required.
Answer: A
Q17.
Which project controls should be established for the Outsourcing project?
A. Highlight Reports to the Project Manager; Exception Reports to the Project Board when project tolerances are forecast to be exceeded.
B. Highlight Reports to the Project Board; Exception Reports to corporate management when stage tolerances are forecast to be exceeded.
C. Highlight Reports to the Project Board; Exception Reports to the Project Board when stage or project tolerances are forecast to be exceeded.
Answer: C
Q18.
Which management product do the Project Board use to decide whether to authorize initiation?
A. Project Brief
B. Business Case
C. Project Initiation Documentation
D. Project Product Description
Answer: A
Q19.
Who is responsible for committing user resources to the project?
A. Senior User
B. Senior Supplier
C. Executive
D. Project Board
Answer: A
Q20. Scenario Additional Information Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business strategic requirements and the authority to commit resources as required. Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the authority to commit the annual business marketing budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the company's image. Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the promotional calendar. Central Records: This group of five staff looks after all company records and document control. They now maintain all project files. Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment needs of the company and will supply the stationery for this project. Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar. It has yet be decided which of the photographers to use. Which 2 statements explain why the Sales Manager should be appointed as a Senior User for this project?
A. He joined the company last year with huge enthusiasm.
B. He would like to move into the Marketing department in the future and sees this as an opportunity to work closely with the Marketing Director.
C. The launch of a company calendar will impact the Sales department.
D. He reports directly to the Marketing Director.
E. He is able to represent current and prospective customer interests.
Answer: C, E
Q21. Scenario A photographer from Portraits Ltd, a professional photographic company, has taken on the role of Team Manager after taking some time to understand the requirements of the project. A contract for their services has been set up and is being monitored by the Purchasing Manager and a Work Package has been agreed. This contract specifies that the photographer must arrange a meeting with the Engineering Manager to establish a schedule for the photo sessions to minimize the impact on the Engineering staff. This meeting should have occurred by now. The Engineering Manager was made aware of this requirement but when asked he reported that he has received no communication from the photographer. The Project Manager has tried to call the photographer and has had no response. The Project Manager believes there is a risk that Portraits Ltd are overbooking work and prioritizing other clients' work. If Portraits ltd do not deliver on schedule the project will be delayed and the expected benefits will be reduced. The contract is to be reviewed and Portraits Ltd reminded of their agreement. The project is now in stage 2. The Project Manager has heard about the possibility of a competitor also producing a calendar to be delivered earlier than the target date for this project. There is a threat that the early release of a competitor's calendar may weaken the impact of the MNO Manufacturing Company calendar, thereby reducing the anticipated benefits of the Calendar project. Which 2 statements should be recorded under the Proximity heading?
A. Proximity categories for this project are: Imminent; Within the stage; Within the project; Beyond the project.
B. The risk of MFH having no outsourcing experience will be categorized as Stage 4 proximity.
C. Imminent risks are those which may occur within two weeks.
D. Any risk with a proximity category of imminent will be estimated as having a very high impact. E. The risk of staff leaving the organization will be categorized as beyond the project proximity.
Answer: C, D
Q22.
Which statement is an appropriate entry for the Lessons Log?
A. This is the first time that the Ministry of Food Hygiene (MFH) has been involved in outsourcing.
B. Based on feedback from other government departments, the Ministry of Trade and Industry has provided the names of two outsourcing companies that are unreliable and should not be included as potential service providers.
C. The feasibility study estimated that the outsourcing project would take two years to complete.
D. Only the Information Technology Division and Facilities Division will be outsourced.
Answer: B
Q23. Which of the following principles uses Product Descriptions to provide clarity by defining each product's purpose, composition, derivation, format, quality criteria and quality method?
A. Tailor to suit the project environment
B. Focus on products
C. Manage by stages
D. Continued business justification
Answer: Pending. Please put your suggestions to terry@itexamworld.com
Q24.
Which of the following is not part of the composition of a Plan?
A. Pre-requites
B. Assumptions
C. Quality responsibilities
D. Product descriptions
Answer: C
Q25. Scenario Extract from the Project Product Description (with errors) Which 2 statements apply to the Acceptance criteria section?
A. Amend entry 21 to 'Appearance - 12 photos each showing different members of staff.
B. Move entry 21 to Composition because the photos are part of the final product. C. Delete entry 22 because the development of the new company logo is not within the scope of the Calendar project.
D. Move entry 23 to Derivation because the Data Protection Act already exists.
E. Delete entry 24 because this is NOT a suitable acceptance criteria for this project.
Answer: A, C
Q26.
Which of the following statements best describes what a risk owner is?
A. Best placed to keep an eye on the risk
B. Carry out the response actions to a risk
C. Responsible for management, monitoring and control of all aspects of a risk
D. Reports to the project manager regularly on the status of a risk
Answer: C
Q27. Scenario Additional Information During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes: There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find. In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of ￡2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution. The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale. A number of alternatives were explored, including:
. 20% discount for all repeat customers - not cost-effective and very short term
. A promotional calendar as a free Christmas gift -would target current and prospective customers and the benefits would last into a second year
. A series of television and press advertisements. was too expensive
. A direct mail shot to all customers - benefit would be short term
. Creation of an internet website - would not suit all customers The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Timescale heading?
A. Benefits will be lost if the project is not completed on time.
B. A recruitment campaign to fill the existing staff vacancies will need to take place in the next 12 months.
C. Additional 10% increase in orders in year two.
D. The prepared calendar pack must be delivered by the first week in December.
E. The print company requires a 2 week notification period of the calendar pack delivery.
Answer: C, D
Q28. In the PRINCE2 Quality review technique, who would most likely carry out the role of administrator:
A. Project manager
B. Project support
C. Team Manager
D. Project Assurance
Answer: B
Q29. Scenario Additional Information Product Description Quality notes from the Daily Log The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors) Introduction
1.
This document defines the approach to be taken to achieve the required quality levels during the project.
2.
The Project Board will have overall responsibility for the Quality Management Strategy.
3.
Project Assurance will provide assurance on the implementation of the Quality Management Strategy. Quality management procedure - Quality standards
4.
The selected service provider will operate to industry standards for providing outsourced services.
5.
MFH document standards will be used. Records
6.
A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7.
Configuration Item Records will be maintained for each product to describe its status, version and variant.
8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities
9.
The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10.
Team Managers will provide details of quality checks that have been carried out.
11.
Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12.
The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved. Which is a correctly defined acceptance criterion for the service level agreement (SLA) with the selected service provider?
A. The SLA must extend for the full duration of the service contract.
B. Any changes to the SLA must be managed through formal change control.
C. External consultants are to assist in the creation of the SLA.
D. The selected service provider should be located locally.
Answer: A
Q30. Scenario Additional Information During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes: There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find. In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of ￡2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution. The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale. A number of alternatives were explored, including:
. 20% discount for all repeat customers - not cost-effective and very short term
. A promotional calendar as a free Christmas gift -would target current and prospective customers and the benefits would last into a second year
. A series of television and press advertisements. was too expensive
. A direct mail shot to all customers - benefit would be short term
. Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Expected dis-benefits heading?
A. A high quality, glossy product will involve additional costs.
B Individuals in the engineering team who are not selected to appear in the calendar photographs will become de-motivated.
C The calendar may not result in the expected 10% increase in orders.
D. Because the Calendar project is a priority for the MNO Manufacturing Company, the delivery of other projects within the Marketing department will be delayed.
E. The calendar may not result in the 10 further orders from the list of prospective customers in 12 months.
Answer: B, D