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Q1.
There are two time driven controls in PRINCE2, which are they?
A. Highlight and End Stage Reports
B. Highlight and Checkpoint Reports
C. Checkpoint and End Project Reports
D. Highlight and Lessons Reports
Answer: B
Q2. While preparing the Configuration Management Strategy, the Project Manager considered the options for change control. He decided to recommend a change budget of ￡250k, but was undecided on the Change Authority to recommend. Which option is an appropriate Change Authority for the Outsourcing project?
A. The selected service provider to approve and implement all changes.
B. Senior User(s) and Project Assurance representatives, within the limits of the recommended change budget.
C. The Director of Facilities and the Director of Information Technology to approve all changes.
Answer: B
Q3. Scenario A photographer from Portraits Ltd, a professional photographic company, has taken on the role of Team Manager after taking some time to understand the requirements of the project. A contract for their services has been set up and is being monitored by the Purchasing Manager and a Work Package has been agreed. This contract specifies that the photographer must arrange a meeting with the Engineering Manager to establish a schedule for the photo sessions to minimize the impact on the Engineering staff. This meeting should have occurred by now. The Engineering Manager was made aware of this requirement but when asked he reported that he has received no communication from the photographer. The Project Manager has tried to call the photographer and has had no response. The Project Manager believes there is a risk that Portraits Ltd are overbooking work and prioritizing other clients' work. If Portraits ltd do not deliver on schedule the project will be delayed and the expected benefits will be reduced. The contract is to be reviewed and Portraits Ltd reminded of their agreement. The project is now in stage 2. The Project Manager has heard about the possibility of a competitor also producing a calendar to be delivered earlier than the target date for this project. There is a threat that the early release of a competitor's calendar may weaken the impact of the MNO Manufacturing Company calendar, thereby reducing the anticipated benefits of the Calendar project. Which 2 statements should be recorded under the Timing of risk management activities heading?
A. During stage 4, the selected service provider will manage any risks to their Business Case and report these to the Project Manager on a weekly basis.
B. The Project Board should hold monthly meetings to review project progress.
C. When closing a project, the follow-on action recommendations should be updated with any risks relating to the realization of benefits after the outsourced services go live.
D. Any new risks identified during product development should be reported to the Project Manager by the Team Manager when delivering the completed Work Package.
E. When authorizing a stage, the Project Board will check that the exposure to risk is still acceptable.
Answer: B, E
Q4.
Which of the following activities is NOT an action of preparing for planned closure?
A. Update the project plan with actual
B. Update the Project Management Team
C. Request a product status account
D. Confirm project has delivered what is defined in Project Product Description
Answer: B
Q5. It is now late October and the project is in stage 3. The label design competition has been held and the photos of the staff have been taken. The CEO and Marketing Director still need to choose the winning label design and the 12 photos for the calendar. However, the Executive has learned that two competitors are issuing calendars to MNO's customers by the middle of November. After analyzing the impact of this Issue, one of the options the Project Manager has presented to the Project Board is to close the project prematurely. There are a number of key facts relating to this project that would need to be recorded if the project Y-e to be closed now. Which product should show that if anybody has any remaining resource costs to be charged to the project, they should ensure this is done by 10 November?
A. Benefits Review Plan
B. End Project Report
C. Follow-on action recommendations
D. Project closure notification
Answer: D
Q6.
Which of the following is the definition for an off-specification?
A. An issue the Project Manager needs to resolve or escalate
B. Something forecast or currently not meeting specification
C. A proposal for a change to a baseline
D. A statement of concern
Answer: B
Q7. Scenario Additional Information Product Description Quality notes from the Daily Log The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors) Introduction
1.
This document defines the approach to be taken to achieve the required quality levels during the project.
2.
The Project Board will have overall responsibility for the Quality Management Strategy.
3.
Project Assurance will provide assurance on the implementation of the Quality Management Strategy. Quality management procedure - Quality standards
4.
The selected service provider will operate to industry standards for providing outsourced services.
5.
MFH document standards will be used. Records
6.
A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7.
Configuration Item Records will be maintained for each product to describe its status, version and variant.
8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities
9.
The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10.
Team Managers will provide details of quality checks that have been carried out.
11.
Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12.
The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved. Which statement applies to the Roles and responsibilities section?
A. Delete entry 9 because this should only be recorded in the Product Description.
B. Delete entry 10 because this is the responsibility of the quality review chair.
C. Delete entry 11 because only the Project Manager can update the Quality Register.
D. Amend entry 12 because this is the responsibility of supplier assurance.
Answer: D
Q8. Scenario Additional Information Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business strategic requirements and the authority to commit resources as required. Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the authority to commit the annual business marketing budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the company's image. Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the promotional calendar. Central Records: This group of five staff looks after all company records and document control. They now maintain all project files. Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment needs of the company and will supply the stationery for this project. Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar. It has yet be decided which of the photographers to use. Which 2 statements explain why the Purchasing Manager should be appointed as a Senior Supplier for this project?
A. He is responsible for the organization's procurement activates.
B. He is responsible for the performance of supplier contracts.
C. He was an engineer and worked in that area before taking up his current position.
D. He can influence the external supplier's Business Case.
E. He is not appropriate for the role of Executive or Senior User.
Answer: A, B
Q9. HOTSPOT Extract from the Project Product Description (with errors) Column 1 is a list of objectives. For each objective in Column 1, select from Column 2 the quality activity that addresses it. Each selection from Column 2 can be used once, more than once or not at all. Drop down the right answer.
Answer:
The information in Column 1 may be entered in the Product Description for the chosen label design. Column 2 is a list of the quality headings (excluding Quality Method) in a Product Description. For each entry in Column 1 decide if it should be included in the Product Description headings shown and select the heading from Column 2 under which it should be recorded. Drop down the right answer
Answer:
Which 2 statements apply to the Composition section?
A. Amend entry 2 to 'Selected paper'.
B. Delete entry 3 because this is NOT a major product to be delivered by this project.
C. Move entry 6 to Derivation because this product already exists.
D. Delete entry 7 because these will be produced by the photographer. E. Add 'Calendars distributed to customers'.
Answer: A, B
Q10.
Scenario A photographer from Portraits Ltd, a professional photographic company, has taken on the role of Team Manager after taking some time to understand the requirements of the project. A contract for their services has been set up and is being monitored by the Purchasing Manager and a Work Package has been agreed. This contract specifies that the photographer must arrange a meeting with the Engineering Manager to establish a schedule for the photo sessions to minimize the impact on the Engineering staff. This meeting should have occurred by now. The Engineering Manager was made aware of this requirement but when asked he reported that he has received no communication from the photographer. The Project Manager has tried to call the photographer and has had no response. The Project Manager believes there is a risk that Portraits Ltd are overbooking work and prioritizing other clients' work. If Portraits ltd do not deliver on schedule the project will be delayed and the expected benefits will be reduced. The contract is to be reviewed and Portraits Ltd reminded of their agreement. The project is now in stage 2. The Project Manager has heard about the possibility of a competitor also producing a calendar to be delivered earlier than the target date for this project. There is a threat that the early release of a competitor's calendar may weaken the impact of the MNO Manufacturing Company calendar, thereby reducing the anticipated benefits of the Calendar project. Which 2 statements should be recorded under the Risk management procedure heading?
A. When a new problem arises, a full impact analysis will be undertaken to assess the impact on the project' objectives and Business Case.
B. Probability will be assessed against the scales defined in this Risk Management Strategy.
C. Any risk which has an expected value of more than ￡1 k will NOT be registered.
D. Every threat and opportunity identified must be clearly defined in terms of cause, event and effect.
E. 'Reduce' Response actions which result in a lower impact and/or probability rating.
Answer: B, D
Q11. Scenario Additional Information Further information on some resources who could be involved in the project: Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project. Director of Finance Division: She was transferred from the Information Technology Division 12 months ago. She is responsible for ensuring a cost- conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene. Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software. Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards. Which 2 alternative actions apply to the proposed business assurance for this project?
A. Remove because he will be impacted by the project and therefore represents a user.
B. Replace with 'Project Manager' because this is a simple project that does not require additional business assurance.
C. Add Outcome Consultants' because they carried out the feasibility study.
D. Add 'Director of Finance Division' because she is responsible for checking that any supplier and contractor payments are authorized.
E. Retain because he is familiar with the Ministry of Food Hygiene business strategy, the business level risk assessment and the Business Case standards.
Answer: D, E
Further information on some resources who could be involved in the project: Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project. Director of Finance Division: She was transferred from the Information Technology Division 12 months ago. She is responsible for ensuring a cost- conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software. Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards. Which 2 alternative actions apply to the proposed supplier assurance for this project?
A. Retain because he has a professional facilities qualification and so is in a position to specify the needs of his division.
B. Retain because he will be able to advise on many of the products that will enable outsourcing to happen, such as the 10-year outsourcing service contract.
C. Retain because he is well-regarded within the Ministry because of the efficiencies, superb service and savings he has achieved in the Facilities Division. D. Add 'Outcome Account Manager' because he will advise on potential changes and their impact on the integrity of the project's products.
E. Remove because he is involved with the project and is therefore NOT independent.
Answer: B, D
Q12. The Work Package has been in progress for four weeks and has four weeks remaining. The Information Technology Team Manager is concerned that he has no idea what the service provider is doing about preparing to accept the transfer of Information Technology equipment and staff. He is uncertain about what should be happening. Which 2 initial actions should the Team Manager take in response to this concern?
A. Notify the Project Manager by raising an Exception Report.
B. Raise this concern in the next fortnightly Checkpoint Report.
C. Check the Communication Management Strategy to ascertain what records of communications with the service provider are required.
D. Check the Information Technology Work Package for development interfaces to see whether the service provider Team Manager should have been liaising with the Information Technology team during development.
E. Raise an issue to notify the Project Manager of this concern.
Answer: D, E
Q13. Scenario Additional Information Product Description Quality notes from the Daily Log The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors) Introduction
1.
This document defines the approach to be taken to achieve the required quality levels during the project.
2.
The Project Board will have overall responsibility for the Quality Management Strategy.
3.
Project Assurance will provide assurance on the implementation of the Quality Management Strategy. Quality management procedure - Quality standards
4.
The selected service provider will operate to industry standards for providing outsourced services.
5.
MFH document standards will be used. Records
6.
A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7.
Configuration Item Records will be maintained for each product to describe its status, version and variant.
8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities
9.
The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10.
Team Managers will provide details of quality checks that have been carried out.
11.
Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12.
The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved. Although it is not specified in the current corporate branding standards, the MFH corporate logo should be shown on the front page of the service level agreement.
A. Obtain agreement from the Director of Facilities Division to amend this within the remaining +2 days tolerance.
B. Raise an issue (off-specification).
C. Raise an issue (request for change).
D. Accept this error as a concession.
Answer: C
Q14. Scenario Product Summary A list of customers will be collated. This will use existing information from the Accounts department about current customers, and existing information from the Marketing department about prospective customers. Using the tariff of mailing costs available from the Post Office, a production cost forecast will be produced to allow the CEO and the Marketing Director to decide whether to continue with the project. If they decide to continue, they will give the approval to launch the internal label design competition. Competition rules will be required to communicate details of the competition to the staff. The chosen label design will then be selected from the competition entries. The photos for the calendar must be based on existing photo design ideas available from the Marketing department. The selected photos will be chosen from these. Monthly calendar displays will be created to show the required layout of each page. Product Breakdown Structure (contains errors)
Extract from Stage Plan for stage 3.
(All entries are true statements but may not be shown under the correct heading or
in the correct document).
Using the Project Scenario and the Extract from Stage Plan for stage 3 provided as additional intonation for this question in the Scenario Booklet, answer the following 5 questions. The Stage Plan for stage 3 has been produced. The Engineering Manager insists that there are to be no interruptions to operations whilst photographs are being taken of the engineering staff performing their everyday duties and operating machinery. Two weeks ago the professional photographer produced the photo session schedule based on the operational staff schedule. The operational staff schedule is produced weekly and maintained by the Engineering Manager. None of the ￡500 change budget has been used to date and this is available for the stage. Which 2 statements apply to the Plan prerequisites section?
A. Delete entry 2 because these are project benefits not prerequisites of the stage.
B. Delete entry 3 because the production cost forecast is a deliverable of stage 2, not a prerequisite for stage 3.
C. Delete entry 4 because the customer list is a deliverable of stage 2, not a prerequisite for stage 3.
D. Add 'Engineering team must be made available for photos'.
E. Add 'Compliance with the Data Protection Act'.
Answer: A, C
Q15.
Who is responsible for appointing the Project Manager?
A. Corporate or Programme Management
B. The Project Board
C. The Executive
D. Project Assurance
Answer: C