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2021 Mar Sales-Cloud-Consultant exams
Q11. Universal Containers was bought by a larger company and needs to provide information on a monthly basis to the new parent company to help predict sales. Which data should the new parent company review?
A. Dashboard of user login history
B. Count of new lead records created
C. Number of activities tied to opportunities
D. Opportunity pipeline report grouped by month
Answer: D
Q12. Which option best identifies with the Chatter Record Page?
A. Everyone can see what you post here. Displays posts from everyone you're following.
B. Everyone can see what you post here. Only displays posts directed to you.
C. Only users with access rights can viewor post here.
Answer: C
Q13. CORRECT TEXT
What are the three steps to set up Google AdWords to work with Salesforce?
Answer: 1. Advertise your business on Google
2. Capture leads on your website
3. Convert leads to new customers
Q14. UniversalContainersis designing a contact center that will store 20 million cases. Of those, 5 million will need to be accessed for reporting and search.Which approach will ensure best system performance? Chose 3 answers:
A. Customindexes
B. Tiered datastrategy
C. Record types
D. Division
E. Custom search
Answer: ABD
Q15. CORRECT TEXT
How is a user granted authority to create campaigns?
Answer: An administrator must select the Marketing User checkbox on a user’s profile to designate that user as a Marketing User.
Up to the minute Sales-Cloud-Consultant exam engine:
Q16. Data.com: What does the Reviewed Status indicate?
A. The recordhas minimal activity on Data.com
B. The record should be deleted from Salesforce
C. The record has been manually cleaned against Data.com
D. The record might have a bad phone number
Answer: C
Q17. The stage field is mapped to a value for the Forecast Category fieldand this can never be changed in an opportunity.
A. True
B. False
Answer: B
Q18. Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)
A. Route cases toagents in an alternate center.
B. Disable the Interactive Voice Response (IVR) system.
C. Deliver training on case handling for contingent staff.
D. Update the case status field values.
E. Monitor service level agreements (SLAs) and notify customers.
Answer: ACE
Q19. CORRECT TEXT
How is access to data controlled through reports?
Answer: The information you see in reports is the data that you can access.This includes records you own, records to which you have read or read/write access, records that have been shared with you, recordsowned by or shared with users in roles below you in the hierarchy,and records for which you have “Read” permissions.
Q20. CORRECT TEXT
How can you search foraChatterGroup?
Answer: Use Global Search or use the search tools on the Groups tab.