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Q1. CORRECT TEXT
How are currencies shown in reports?
Answer: Amounts in reports are shown in their original currencies, but can be displayed in any active currency. You can change the currency used for report totals by selecting a currency from Show > Currencies. The default value for the drop-down is your personal currency. Forany amount, you can also choose to display the Converted column.
Q2. Territory Mgt (why use it?) – choose 3 answers:
A. Sales commissions
B. Currency reconciliation
C. Data access rules for accounts & opportunities
D. Assigning accounts to territories
E. Alignment of overlay sales teams
Answer: CDE
Q3. Customizable Forecasting must be enabled by salesforce.com support.
A. True
B. False
Answer: B
Q4. CORRECT TEXT
What is the outcome if no translation exists for a specific component in Salesforce?
Answer: If there is no translated value for a customized component, users see the value in the organization's default language.
Q5. You can apply a discount to the entire quote; there is no need to apply discounts to individual line items in the quote.
A. True
B. False
Answer: B
Q6. CORRECT TEXT
If a user is deactivated what happens to their Chatter settings?
Answer: If Chatter is enabled and a user is deactivated, the user is removed from Following and Followers lists.
Q7. CORRECT TEXT
The native mass email functionality in Salesforce is not recommended for marketing. Is this a true statement?
Answer: Yes. The limit of 1000 mass emails a day per org makes the massemail functionality prohibitive for campaigning.
Q8. CORRECT TEXT
Saving a custom report will save a snapshot of that data at a moment in time. True or False?
Answer: False. When saving a custom report you
Q9. Your company sells service contracts where the customer pays once a year for a monthly service package. What type of schedule should you set up?
A. Default Quantity Schedule
B. Default Revenue Schedule
C. Default Revenue and Quantity Schedule
D. Don't create any default schedule
Answer: A
Q10. CORRECT TEXT
If a customer indicates they're keen to build a strong pipeline whatkey elements of the lead generation and lead qualification processrequires consideration?
Answer: How you create trusted data through identifying the and determining the needs for leads
Using validation rules to ensure data integrity on import Ensure the organization has a de-dup process in place
Consider field level security, assignment and hidden fields rather than overdoing validation
Q11. Universal Containers plans to migrate data into Salesforce from a legacy system. Which step should be taken before performing the data migration? Choose 2 answers:
A. Perform data cleansing
B. Enable data validation rules
C. Develop data map
D. Normalize database
Answer: AC
Q12. CORRECT TEXT
How do territories affect forecasts?
Answer: When you enable territory management for your organization, yourforecast data is derived from the opportunities that are associatedwith the accounts in your territories. Users will have a different forecast for each territory to which they are assigned.
Q13. CORRECT TEXT
Campaign ROI calculation
Answer: Total Value of Opportunities Won - Actual Cost/Actual Cost
Q14. CORRECT TEXT
Person Accounts can have all of the fields found in business accounts Except:
Answer: Reports To Parent Account View Hierarchy
Q15. You want to sync a new quote with its opportunity, but an old quoteis already syncing. What should you do first?
A. Open new quote detail page so you can start syncing process
B. Check the syncing checkbox for new quote in the quote related list on the opportunity
C. Uncheck the syncing checkbox for the old quote
D. Stop the syncingfor the old quote
Answer: D