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NEW QUESTION 1
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are developing a Dynamics 365 app for a blank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app. Solution: Generate entity diagrams by using the metadata diagram tool. Does the solution meet the goal?
- A. Yes
- B. No
Answer: A
NEW QUESTION 2
You are a Dynamics 365 for Customer Service system administrator. Your organization does not permit the use of custom code for solutions.
You need to create a view that can be viewed by all users in an organization. Where should you create the view?
- A. Templates area
- B. System Settings
- C. App Designer
- D. Advanced Find
Answer: C
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-edit-views-appdesigner
NEW QUESTION 3
You are a Dynamics 365 for Customer Service administrator.
A user must be able to view system posts and activities in a dashboard. You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area. NOTE; Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 4
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result these questions will not appear in the review screen.
You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Access Solution Explorer and take a screenshot of the entities, forms, views, charts, fields, 1:N relationships, N:1 relationships, and N:N relationships.
Does the solution meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION 5
You are a Microsoft 365 administrator. You create a Dynamics 365 online tenant in the environment. You must assign users into Office 365 security roles using the principle of least privilege.
You need to assign security roles for users.
Which role should you use? To answer, select the appropriate option in the answer area. NOTE; Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/use-service-admin-role-manage-ten
NEW QUESTION 6
You are a Dynamics 365 for Customer Service developer. You import a solution that was exported from the Sandbox instance into the Production instance.
You receive errors during import
You need to identify and resolve the errors. What should you do?
- A. Open the solution.zip file and read the solution.xml file, Delete the lines in the file that cause the import errors.
- B. Export the solution from the Sandbox instance and re-import the solution into the Production instance.
- C. Put in a service request to turn tracing on the servers.
- D. Download the log file and review the log file for error
- E. Fix the cause of the errors and reimport the solution.
Answer: D
NEW QUESTION 7
You need to set up annual surveys. What should you do?
- A. Enable Voice of the Customer.
- B. Use dialogs.
- C. Enable Customer Insights.
- D. Install a custom workflow solution.
Answer: A
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-basic-survey
NEW QUESTION 8
You are a Dynamics 365 for Customer Service system administrator.
The sales team must be able to take photos and record audio notes for use in Dynamics 365. You need to integrate Dynamics 365 with Microsoft OneNote.
What should you do first?
- A. Enable Microsoft Office 365 Groups.
- B. Configure security privileges.
- C. Enable Microsoft OneDrive for Business.
- D. Enable server-based Microsoft SharePoint integration.
Answer: D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/set-up-onenote-integration-indynam
NEW QUESTION 9
You ate a Dynamics 365 for Customer Service system administrator. You are unable to import a translation file.
You need determine if the file being imported is of the right type and format, and that the file conforms to maximum field length requirements.
Which parameters should you use? To answer, select the appropriate options in the answer area. NOTE; Each correct selection 15 worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 10
You are a Dynamics 365 for Customer Service system administrator. You implement Dynamics 365 for a customer.
The customer wants to use Microsoft OneNote in Dynamics for a custom entity. The OneNote tab does not appear in the Timeline.
You need to make the tab visible. What is the first action you should perform?
- A. Grant access under the user's product licenses.
- B. Check document management for the entity in the default solution.
- C. Grant access in the user's security role.
- D. Enable the entity for Microsoft SharePoint document management.
Answer: D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/set-up-onenote-integration-in-dyna
NEW QUESTION 11
You are a Dynamics 365 for Customer Service system administrator for a Sandbox and a Production instance. A user forgets to sign out from a shared device connected to a Production instance. A second user makes
changes to records using the credentials of the first user.
You need to implement user session timeouts to prevent this type of issue from recurring. Where should you configure this feature?
- A. each Dynamics 365 instance
- B. each user m Microsoft 365 admin center
- C. each user in Dynamics 365
- D. each instance of Microsoft Azure Active Directory (Azure AD) associated to the tenant
Answer: A
NEW QUESTION 12
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past. You need to improve system performance.
Solution: Select optimize for log items to remove Microsoft SQL Server indexes which may not be used and that slow performance.
Does the solution meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION 13
You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to another user. The user reports that they can only see 500 rows of data. You need to determine why the user cannot view all the data. Why is the user unable view all available data?
- A. You selected the This Page Only option and exported a static worksheet.
- B. You exported a Pivot Table workshee
- C. The user does not have the appropriate security role in Dynamics 365 to see all records.
- D. You ran a report in Dynamics 365 Customer Engagement and then saved the report as an Excel file.
- E. You exported a dynamic workshee
- F. The user does not have the appropriate permissions in Excel to see all records.
Answer: A
NEW QUESTION 14
You are a Dynamics 365 for Customer Service system administrator.
Users report that a subgrid from the Onsite Goals custom entity takes a very long time to load on the Account records page.
You need to improve the query load time and optimize the Onsite Goals entity. Which action should you perform?
- A. In the Dynamics 365 Diagnostic tool, run the diagnostic test.
- B. In System Jobs, resume paused system jobs.
- C. In the Data Performance view, use the Optimize function.
- D. In an Internet browser, in the browser options, set the option to retain browser history.
Answer: C
NEW QUESTION 15
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Microsoft Dynamics 365 administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: From Dynamics 365, select Email Configuration. In the active mailbox for the user, update the name.
Does the solution meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION 16
You ate a Dynamics 365 Customer Engagement administrator.
A compliance audit identifies two fields in violation of the corporate information security policy. You need to control access to high business impact fields to meet information security policies.
What should you use? To answer, drag the appropriate security methods to the correct teams. Each security method may be used once, more Than once.
NOTE; Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/security-concepts
NEW QUESTION 17
An organization plans to deploy Dynamics 365.
You need to ensure that the organization can track the following information:
* prospect to cash process
* customer service cases
* work breakdown structure
* serviceable assets for customers
Which apps should you implement? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 18
An organization plans to create a hierarchy to categorize products and sales literature. You need to implement subject trees to create the hierarchy.
What should you create?
- A. a subject tree for organization to be used by products and sales literature
- B. a subject tree for products and create a subject tree for sales literature
- C. a subject tree for sales and create a subject tree for customer service
- D. a subject tree for sales team and customer service team
Answer: A
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/define-subjects-categorizecases- products-articles
NEW QUESTION 19
You are a Dynamics 365 for Customer Service system administrator. You set up server-side synchronization. You plan to deploy the Dynamics 365 App for Outlook after users have received training.
Users do not have administrator rights.
You need to identify which method you would use to deploy Dynamics 365 App for the trained users. Which method will accomplish this goal?
- A. Push the App for Outlook to only select users from Dynamics 365 Settings area.
- B. Push the App for Outlook manually or automatically to all eligible users from Dynamics 365 Settings area.
- C. Have users install themselves directly from the Dynamics 365 Settings area.
- D. Push the App for Outlook to all eligible users from the Dynamics 365 administration center.
- E. Have users install themselves from the personal Settings area.
Answer: A
NEW QUESTION 20
You are a Dynamics 365 for Customer Service administrator.
A sales vice president notes she cannot see her direct report sales manager’s active accounts. Sales managers note that they cannot see the active campaigns that their peers are using.
You need to configure security for the sales vice president and sales managers to grant access to the data they cannot see.
Which security models should you use? To answer, drag the appropriate security methods to the correct teams. Each security method may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/hierarchy-security
NEW QUESTION 21
You import data into Dynamics 365 for Customer Service by using the Import Data wizard. Errors occur when you try to import the following data lines:
You need to identity the cause of the errors.
What error types have occurred? To answer, drag the appropriate error types to the correct data. Each error type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 22
You are a Dynamics 365 Customer Service system administrator. You export a solution containing customization from the development environment and import the solution into a quality assurance environment.
You need to allow removal of the customization and solution from the quality assurance environment. What should you do?
- A. Export the solution as managed.
- B. Update the publisher prefix to new.
- C. Publish all customizations.
- D. Export the solution as unmanaged.
Answer: D
NEW QUESTION 23
You create and share a Microsoft Flow button for the Account entity. The button sends a Microsoft Teams meeting invitation from Dynamics. Which users can view the flow button run history?
- A. People with the appropriate role can see all run history.
- B. Every user can view all run history.
- C. System administrators may only view the run history.
- D. Each user can only view their run history.
- E. Only the user who creates the button can view the run history for all users.
Answer: E
Explanation:
References:
https://docs.microsoft.com/en-us/flow/share-buttons
NEW QUESTION 24
You are a Dynamics 365 for Customer Service system administrator. Sales team members work remotely disconnected from the internet at times.
Sales team members need to store documents in the cloud when they are online and share the documents with others with the appropriate permissions.
You need to configure Microsoft Onedrive for Business within Dynamics 365 to meet the requirements. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the correct order.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 25
You manage the Dynamics 365 for Customer Service environment for an organization. Microsoft SharePoint will not be deployed in the environment for a year.
You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts.
Which three solutions can you currently implement? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
- A. Microsoft OneDrive for Business
- B. Microsoft Yammer
- C. Microsoft OneNote
- D. Microsoft Skype for Business
- E. Microsoft Exchange Online
Answer: BDE
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/add-office-365-online-services
NEW QUESTION 26
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