A Review Of Practical 220-1002 Testing Software

NEW QUESTION 1
A new business will be using credit cards in a physical location as well as its web presence. Which of the following does the business need?

• A. PHI certification
• B. PCI compliance
• C. POTS implementation
• D. PII filtering

Answer: B

NEW QUESTION 2
A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?

• A. Internet Options – Advanced
• B. Internet Options – Connections
• C. Internet Options – Security
• D. Internet Options – Content
• E. Internet Options – Privacy

Answer: B

NEW QUESTION 3
Which of the following technologies is used by malicious employees to obtain user passwords?

• A. Main-in-the-middle
• B. Phishing
• C. Tailgating
• D. Shoulder surfing

Answer: D

NEW QUESTION 4
Which of the following built-in accounts was removed in Windows 10?

• A. Power User
• B. Administrator
• C. Guest
• D. Standard User

Answer: A

NEW QUESTION 5
A manager requests remote access to a server after hours and on weekends to check data. The manager insists on using the server. Before granting the access, which of the following is the MOST important step a technician can take to protect against possible infection?

• A. Create a policy to remove Internet access from the server during off hours
• B. Set the local antivirus software on the server to update and scan daily
• C. Ensure the server is patched with the latest security updates
• D. Educate the manager on safe Internet browsing practices

Answer: C

NEW QUESTION 6
A user’s mobile device is losing its battery change very quickly. The user report charge at 9:00 a.m. but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is relatively new, high-end phon. The user claims most of the usage involves checking emails for a few minutes three or four times per hours. Windows of the following should a technician perform FIRST to diagnose the issue properly?

• A. Check the application and their resources usage.
• B. Order a replacement battery and see if the phone maintain its charge.
• C. Configure the email software to work on a fetch schedule instead of the push setting
• D. Wipe the phone screen brightness to 30%.
• E. Uninstall all the applications on the phone and see if the battery issues remain.

Answer: A

NEW QUESTION 7
A user’s Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue?

• A. Task Manager
• B. MSTSC
• C. MSConfig
• D. PerfMon

Answer: A

NEW QUESTION 8
A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

• A. Reinstall the application
• B. Roll back the application to the earlier version
• C. Clear the application cache
• D. Update the OS of the smartphones

Answer: D

NEW QUESTION 9
A team needs to deploy a temporary server room at a site to provide support during construction. Which of the following should they use at this site while setting up the server room?

• A. Air filters
• B. Privacy screens
• C. Vacuums
• D. ESD mats

Answer: A

NEW QUESTION 10
A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?

• A. Activate real-time protection on both antivirus software programs
• B. Uninstall one antivirus software program and install a different one
• C. Run OS updates
• D. Enable the quarantine feature on both antivirus software programs
• E. Remove the user-installed antivirus software

Answer: E

NEW QUESTION 11
A user’s phone contains customer’s PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?

• A. Fingerprint lock
• B. Passcode lock
• C. Swipe lock
• D. PIN lock

Answer: A

NEW QUESTION 12
A desktop technician is attempting to upgrade several machines to Windows 10. After releasing there is only one disc for the installation, the technician decides to upgrade over the network. Which of the following boot methods initiates such an upgrade?

• A. SSD
• B. Optical drive
• C. Flash drive
• D. PXE

Answer: D

NEW QUESTION 13
A small office calls a technician to investigate some “invalid certificate” errors from a concerned user. The technician observes that whenever the user to access a secure website from the Windows desktop, this error is encountered. No other users in the office are experiencing this error. Which of the following should the technician do NEXT? (Choose two.)

• A. Remove any proxy servers configured on the user’s browsers.
• B. Assist the user with purchasing an SSL certificate and save the certificate to the desktop.
• C. Disable the SPI firewall on the office’s gateway and any other routers.
• D. Instruct the user to ignore the certificate error since the user is connecting to a secure website.
• E. Create an outbound rule in Windows Firewall named after the user’s homepage.
• F. Run anti-malware scans and download the latest Windows updates.

Answer: AF

NEW QUESTION 14
A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password.
Which of the following account types would the technician MOST likely set up on this kiosk machine?

• A. Guest
• B. Administrator
• C. Power User
• D. Remote Desktop User

Answer: A

NEW QUESTION 15
Which of the following can be applied directly to an organizational unit In Active Directory to provide security to both the user and the machine?

• A. Folder Redirection
• B. Group Policy
• C. Security Groups
• D. Home Folder

Answer: C

NEW QUESTION 16
Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation process?

• A. Driver detection
• B. Metro interface
• C. Account control
• D. PXE installation

Answer: A

NEW QUESTION 17
A manager with a restricted user account receives the following error message: Windows Update cannot currently check for updates because the service is not running.
The manager contacts the help desk to report the error. A technician remotely connects to the user’s computer and identifies the problem. Which of the following should the technician do NEXT?

• A. Reboot the computer
• B. Restart the network services
• C. Roll back the device drivers
• D. Rebuild the Windows profiles

Answer: B

NEW QUESTION 18
Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system?

• A. Local Administrator
• B. Standard User
• C. Power User
• D. Guest User

Answer: D

NEW QUESTION 19
Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it. The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow. Which of the following is the MOST likely cause of this issue?

• A. Files disappearing
• B. File permission changes
• C. Application crash
• D. Too many start items

Answer: A

NEW QUESTION 20
A junior Linux system administrator needs to update system software. Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?

• A. sudo
• B. chmod
• C. grep
• D. pwd

Answer: A

NEW QUESTION 21
Which of the following provide the MOST security for PCs and mobile devices? (Choose two.)

• A. Access control lists
• B. Multifactor authentication
• C. Organizational unit
• D. Trusted software sources
• E. Data loss prevention
• F. Pre-shared key

Answer: BD

NEW QUESTION 22
Which of the following must be enabled to configure 20 new machines to be booted over a network?

• A. Multi-boot
• B. Dynamic
• C. PXE
• D. GPT

Answer: C

NEW QUESTION 23
Company policy states that users must secure their laptops before leaving the office for the evening Which of the following physical security measures should be used?

• A. Cable lock
• B. Windows key + L
• C. Smart card removal
• D. Key fob
• E. BIOS password

Answer: A

NEW QUESTION 24
Joe, a customer, calls a technician to report a remote computer is demonstrating erratic behavior while he is working on it. The technician verifies the files and directories. Joe is working on locally cannot be opened in any application, and the computer is running extremely slow. Which of the following is the MOST likely cause of this issue?

• A. Files disappearing
• B. File permission changes
• C. Application crash
• D. Too many startup items

Answer: D

NEW QUESTION 25
A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario?

• A. Ping
• B. Iwconfig
• C. Nbtstat
• D. Nslookup

Answer: A

NEW QUESTION 26
Which of the following NTFS security settings overrides all other settings?

• A. Deny
• B. Modify
• C. Read
• D. Write

Answer: D

NEW QUESTION 27
Which of the following BEST describes the Guest account on a Windows system?

• A. This account is designed to have the ability to set permissions for other users on the syste
• B. Users of this account have the capability to perform any operation or task on the system.
• C. This account is designed to provide basic permission for completing common daily task
• D. Users of this account are restricted from performing things like installing new software.
• E. This account is designed for users who require specific administrator rights or permission
• F. Users of this account are restricted from installing software but can change time zones.
• G. This account is designed for users who require temporary access to a computer and do not need to store user-specific setting
• H. Users of this account have very limited permissions.

Answer: D

NEW QUESTION 28
With which of the following types is a man-in-the-middle attack associated?

• A. Brute force
• B. Spoofing
• C. DDoS
• D. Zero-day

Answer: B

NEW QUESTION 29
A network administrator needs to be able to securely connect to a local router from within the office. Which of the following protocols should the administrator ensure is enabled on the router?

• A. RDP
• B. SSH
• C. TFTP
• D. HTTP

Answer: B

NEW QUESTION 30
A company has hired a new IT firm to manage its network switches and routers.
The firm is geographically separated from the company and will need to able to securely access the devices. Which of the following will provide the ability to access these devices?

• A. Telnet
• B. SSH
• C. RDP
• D. VNC

Answer: B

NEW QUESTION 31
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