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2021 Aug 220-801 practice exam
Q1. - (Topic 7)
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?
A. Agree with the user's complaints
B. Clarify the user's statements
C. Minimize the user's criticism
D. Shadow the other technician on the next repair
Answer: B
Q2. - (Topic 6)
A technician is preparing to install a new wireless printer for use in an environment with several wireless networks installed. Which will be used to determine the wireless network that the printer will be available from?
A. DNS
B. SSID
C. WPA
D. VPN
Answer: B
Explanation:
http://www.ehow.com/how_5714162_enter-ssid-wireless-printer.html
Q3. - (Topic 1)
A technician is tasked with selecting components to build a computer that will be used for
computer aided drafting and computer aided modeling. Which of the following components are the BEST choices? (Select TWO).
A. Triple channel memory
B. MIDI sound card
C. TV tuner
D. Onboard graphics
E. Socket 1366 CPU
Answer: A,E
Explanation:
http://www.tomshardware.com/forum/306223-28-socket-1155-1366 http://www.tomshardware.com/forum/292783-30-triple-channel-dual-channel
Q4. - (Topic 3)
Which of the following network classes is identified by a subnet mask of 255.240.0.0?
A. Class A B. Class B
C. Class C
D. Class D
Answer: B
Q5. - (Topic 7)
Which of the following BEST represents a hardware requirement for building a PC that will specialize in being a Home Server? (Select TWO).
A. Virtualization support
B. Touch screen interface
C. Gigabit Ethernet
D. RAID array
E. Dual monitors
Answer: C,D
Explanation:
http://hardforum.com/showthread.php?t=1669200
Up to date 220-801 question:
Q6. - (Topic 7)
Which of the following is required in order for BitLocker to be enabled?
A. Drive encryption
B. Group Policy C. Trusted platform module
D. Power-on Password
Answer: C
Explanation:
http://windows.microsoft.com/en-us/windows-vista/bitlocker-drive-encryption-overview
Q7. - (Topic 1)
Which of the following laptop displays would provide the BEST viewing angle?
A. Passive matrix
B. TFT LCD
C. DLP
D. Plasma
Answer: B
Q8. - (Topic 2)
Which of the following network topologies is the MOST likely to affect other downstream devices if an issue occurs?
A. Mesh
B. Bus
C. Star
D. Ring
Answer: B
Q9. - (Topic 4)
A user has installed video editing software and hardware on a Windows PC. The PC met the minimum requirements of the hardware. The editing program loads very slowly and takes a very long time to render large files. Which of the following will MOST likely resolve this issue?
A. More memory and a reformatting of the hard disk are needed.
B. A second hard drive must be added and the Page file should be lowered.
C. More memory is not needed; the Windows Page file should be increased.
D. More memory and available hard disk space are needed.
Answer: D
Q10. - (Topic 3)
Which of the following is the BEST approach a technician should take when informing a customer about their findings of any specific computer problem?
A. Use non-technical terms.
B. Use the appropriate acronyms.
C. Use proper technical terms.
D. Use email to ensure a written record.
Answer: A