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Q11. - (Topic 6) 

A customer would like assistance with choosing the appropriate PCs for opening an Internet caf? The customer explains to the technician that the PCs would only be used to search the Internet. 

Which of the following would the technician suggest? 

A. Thick client 

B. Gaming PC 

C. Media PC 

D. Thin client 

Answer: D 

Explanation: 

http://en.wikipedia.org/wiki/Thin_client 


Q12. - (Topic 7) 

A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take? 

A. Continue listening to the customer's explanation until they are finished then refer them to a website so the customer can find the proper resolution. 

B. Ask the customer to repeat the problem and all the symptoms several times in order for the technician to verify all the facts. 

C. Finish listening to the customer's explanation without interrupting if it will not take an excessive amount of time. 

D. Politely tell the customer that the technician knows the proper solution and that no further explanation is necessary. 

Answer: C 

Explanation: 

Customer service requires the individual to listen to the customer no matter what happens. If you realized the problem, listen to the customer without interruption. If the customer take a lot of time, you can interrupt using best way possible. 


Q13. - (Topic 3) 

Small form factor PCs that utilize full-height PCI and PCI-Express cards need which of the following supplementary items to allow for proper installation? 

A. FireWire cards 

B. Riser cards 

C. Storage cards 

D. Network cards 

Answer: B 


Q14. - (Topic 6) 

Which of the following are components of an "active" CPU cooling solution? 

A. A heatsink and thermal compound. 

B. A heatsink, radiator, and thermal compound. 

C. A heatsink, attached fan, and thermal compound. 

D. A heatsink, case fan, and thermal compound. 

Answer: C 

Explanation: 

http://pcsupport.about.com/od/maintenance/tp/pc_cooling.htm 


Q15. - (Topic 4) 

A technician recently replaced Joe’s monitor. Now Joe states he cannot read the text below his desktop icons. Which of the following should the technician adjust? 

A. Contrast 

B. Refresh rate 

C. Brightness 

D. Resolution 

Answer: D 


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Q16. - (Topic 5) 

A user is trying to setup a small office home office (SOHO) wireless network and does not want any neighbors to be able to discover the network. Which of the following parameters would MOST likely be configured? 

A. Configure a proxy server address 

B. Enable WEP encryption 

C. Disable SSID broadcast 

D. Configure DMZ settings 

Answer: C 

Explanation: 

http://compnetworking.about.com/cs/wirelessproducts/qt/disablessidcast.htm 


Q17. - (Topic 2) 

Which of the following wireless standards operates either exclusively or optionally in the 5.4GHz spectrum? 

A. A and B 

B. A and G 

C. A and N 

D. G and N 

Answer: C 


Q18. - (Topic 3) 

Which of the following laser printer parts creates the image on the drum that picks up toner? 

A. Fusing assembly 

B. Registration assembly 

C. Laser scanner assembly 

D. Transfer roller 

Answer: C 


Q19. - (Topic 6) 

Which of the following would BEST protect equipment from a brown out? 

A. HVAC system 

B. Surge suppressor 

C. UPS 

D. Power strip 

Answer: C 

Explanation: 

http://www.visitinggeeks.com/press_room_heatwave.html 


Q20. - (Topic 3) 

A technician needs to install a projector into a conference room with several windows. Which of the following should the technician consider so that the displayed image is always visible? 

A. Resolution 

B. Lumens 

C. Anti-glare filter 

D. Bulb life 

Answer: B