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Q71. An administrator is concerned about users accessing network shares outside of their job role. Which of the following would BEST prevent this?
A. Set up shares with permissions based upon group membership.
B. Implement a written policy addressing the issue for all users.
C. Monitor access to the network shares using SNMP.
D. Prevent remote logins to all network shares and drives.
Answer: A
Q72. The customer reports their PC freezes up everyday around the same time. Which of the following utilities would be BEST to check for any error codes?
A. Windows Updates
B. Task Scheduler
C. Event Viewer
D. Performance Monitor
Answer: C
Q73. A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take NEXT?
A. Document findings, actions, and outcomes
B. Escalate problem to a senior technician
C. Re-establish new theory of probable cause
D. Perform a full system backup
Answer: A
Q74. A PC uses RAID 1. Ann, a technician, has read in the event log that the drive "SATA 1" is no longer in sync with drive "SATA 0". Which of the following steps should she try FIRST to repair this PC to optimal running conditions?
A. Remove SATA 1 from the RAID group then try to re-add it
B. Replace both drives then restore from a backup
C. Remove both drives then switch the SATA channels
D. Replace SATA 1, rebuild the RAID and replace SATA 0
Answer: A
Q75. Which of the following prevention methods is considered to be digital security?
A. RFID badge
B. Mantrap
C. Biometrics
D. Firewalls
E. ID badge
Answer: D
Q76. A technician has purchased a new surge protector to protect equipment in the production environment. The surge protector’s features safeguard the connected equipment by directing surges to the:
A. path of shortest conductance.
B. path of lowest inductance.
C. path of highest voltage.
D. path of least resistance.
Answer: D
Q77. A user reports the Internet connection is not working on the corporate network. After running through the troubleshooting steps, the administrator finds the computer has a valid IP address, can connect to network shares, and can view local intranet pages in the web browser. The administrator tries navigating to a public Internet page and it times out. Which of the following should the technician configure next?
A. Hosts files
B. IPv6 settings
C. Proxy settings
D. Lmhosts files
Answer: C
Q78. A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this?
A. System
B. Display
C. User Accounts
D. Folder Options
Answer: D
Q79. A user advises that a computer is displaying pop-ups when connected to the Internet. After updating and running anti-malware software, the problem persists and the technician finds that two rogue processes cannot be killed. Which of the following should be done NEXT to continue troubleshooting the problem?
A. Run msconfig to clean boot the computer
B. Run Event Viewer to identify the cause
C. Run System Restore to revert to previous state
D. Run Recovery Console to kill the processes
Answer: A
Q80. An end user needs to completely re-install Windows 7 on a home computer but it did not come with any OS discs. How would a technician accomplish this?
A. Recovery partition
B. Primary partition
C. System restore
D. System refresh
Answer: A