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2021 Dec 220-902 practice test

Q101. A technician is tasked with removing a virus file that created a custom service. The technician has located the file to be removed using an antivirus scanner, but the scanner did not successfully remove the file. When the technician attempts to manually remove the file, an error message appears that says, “The file is in use by another program.” Which of the following tools would be the BEST to use to correct the issue? 

A. Terminal 

B. SFC 

C. Event Viewer 

D. Services Console 

E. Recovery Console 

Answer: D 


Q102. A user, Ann, reports that she suspects her workstation has malware. Joe, the technician, confirms malware exists and starts the process of removing the malware. Which of the 

following is the FIRST step he should take in removing the malware? 

A. Disable antivirus 

B. Disable system restore 

C. Enable hard drive encryption 

D. Format the hard drive 

Answer: B 


Q103. When removing the top case from a laptop, which of the following, besides hand tools, should a technician have on hand to assure correct disassembly and reassembly? (Select TWO). 

A. A multimeter and a toner probe. 

B. A large cloth to spread the screws and disassembled parts on. 

C. A writing pad for documentation and a marker to label cables. 

D. A manufacturer’s technical manual for the model of the laptop. 

E. A container with separated areas to store different size screws. 

Answer: D,E 


Q104. A technician enabled remote management on the small office WAP to manage this device from another location. Users are reporting that the WAP has changed its SSID without 

anyone’s knowledge. Which of the following would prevent this from occurring? 

A. Change to user MAC filtering 

B. Change default usernames and passwords 

C. Disable the SSID from broadcasting 

D. Enable static IP addresses 

Answer: B 


Q105. CORRECT TEXT 

A Windows 7 machine appears to have a failure. Every time it is rebooted, the message "BOOTMGR is missing" appears. You have previously inserted a Windows 7 installation DVD into the DVD-ROM. Please repair this failure without overwriting the customers' local user profiles. 

Instructions: 

. Launch the simulation to repair the failure 

. Type Help in command line to show list of available commands 

. When you have completed the simulation, please select the done button. 

Answer: Review the explanation for all details: 


Renewal 220-902 test:

Q106. On a corporate network, which of the following features would be used to redirect network traffic for filtering or monitoring? 

A. Content Advisor 

B. Proxy Settings 

C. Network Drive Mapping 

D. Local Security Policy 

Answer: B 


Q107. Joe, a technician, receives an error message on his tower PC just after POST which reads: 

“WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics.” 

Which of the following is generating this error message? 

A. CHKDSK 

B. S.M.A.R.T. 

C. eSATA 

D. QoS 

Answer: B 


Q108. A technician is configuring a new Windows computer for a home office. Which of the following steps should the technician take to secure the workstation? (Select TWO). 

A. Rename default accounts 

B. Disable Windows Update 

C. Configure single sign-on 

D. Run gpupdate tool 

E. Disable guest account 

F. Disable Action Center pop-ups 

Answer: A,E 


Q109. The system administrator is tasked with installing Windows to 100 computers over the network. The systems administrator needs to remove system-specific identifiers. Which of the following would the system administrator use to accomplish this? 

A. Windows Deployment Services 

B. Remote Installation Services 

C. System Preparation Tool 

D. Unattended installation 

Answer: C 


Q110. A user wants to be able to access email from all devices. Which of the following formats should be used to allow this synchronization? 

A. SMTP 

B. iCal 

C. POP3 

D. IMAP 

Answer: D