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Q91. - (Topic 3)
Which of the following behaviors is appropriate for a progressive company that is responding to changes in its supply chain?
A. Pursuing cost reduction continuously
B. Developing multiple supply chains for different product lines
C. Ensuring demand before committing to a change in the supply chain
D. Designing products for maximum lifetime
Answer: B
Q92. - (Topic 3)
A primary objective of customer relationship management is to:
A. implement market segmentation.
B. create a data warehouse with critical customer information.
C. identify customer needs for a greater level of satisfaction.
D. target product promotions to customer segments.
Answer: C
Q93. - (Topic 3)
Effective sales and operations planning (S&OP) can contribute most to which of the following objectives?
A. Increasing product quality
B. Increasing the number of new customers
C. Reducing unexpected customer requests
D. Reducing excess inventory
Answer: D
Q94. - (Topic 3)
The production scheduler for a bottleneck resource should:
A. schedule additional preventive maintenance for the resource.
B. ensure a constant queue of work waiting to be processed.
C. increase production lot sizes to increase utilization of resources.
D. implement pull signals for production of the bottleneck resource.
Answer: B
Q95. - (Topic 3)
A supplier has decided to improve its forecast accuracy by reducing the information lead time from the retailer. Which of the following actions would be most appropriate to achieve the desired result?
A. Eliminating sales and promotions
B. Decentralizing demand information
C. Reducing its quoted lead time
D. Utilizing electronic data interchange
Answer: D
Q96. - (Topic 3)
The implementation of major enterprise-wide changes to eliminate or significantly reduce waste is related to which of the following concepts?
A. Kaizen
B. Kanban
C. Six Sigma
D. Lean
Answer: D
Q97. - (Topic 1)
The purpose of continuous improvement in the supply chain is to:
A. eliminate the root causes of problems.
B. improve interorganizational communication.
C. develop better written procedures.
D. reduce product costs.
Answer: A
Q98. - (Topic 3)
Which of the following factors is the most important driver of supply chain change?
A. Health and safety concerns
B. Competitor actions
C. Government regulations
D. Customer perceptions of value
Answer: D
Q99. - (Topic 3)
One operation in a four-stage process has been producing more than required and is causing elevated levels of work in process. Which of the following approaches would be most appropriate to address the situation?
A. Kano
B. Kanban
C. Kaizen
D. Keiretsu
Answer: B
Q100. - (Topic 3)
Variation in upstream requirements can be reduced by increasing:
A. demand visibility.
B. production capacity.
C. product features.
D. safety stock.
Answer: A
Q101. - (Topic 1)
Which of the following corporate strategies is most consistent with a flexible supply chain strategy?
A. Being the low-price leader
B. Providing the highest-quality service
C. Providing mature products with stable sales
D. Emphasizing the quality of the product
Answer: B
Q102. - (Topic 3)
Which of the following methodologies is most appropriate to use to drive continuous improvement?
A. Define-measure-analyze-improve-control process
B. Kanban
C. Poka-yoke
D. Pareto analysis
Answer: A
Q103. - (Topic 1)
Demand management involves which of the following undertakings?
A. Adjusting capacity to support expected demand
B. Engaging in activities associated with customer relationship management
C. Creating higher customer demand by improving performance in areas such as lead time and service levels
D. Understanding events and managing activities that could influence future demand
Answer: D
Q104. - (Topic 3)
Which of the following types of supply chains is characterized by difficulty in responding to rapidly changing demand patterns?
A. Push-based
B. Pull-based
C. Innovative
D. Collaborative
Answer: A
Q105. - (Topic 2)
The process used to determine the impact of promotions, price discounts, and rebates on demand forecasts commonly is referred to as demand:
A. planning.
B. forecasting.
C. aggregating.
D. shaping.
Answer: D