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Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales? Choose 2 answers

  • A. By automating partner entitlement assignment in Channel sales teams
  • B. BY automating partner tiering in Channel sales hierarchy
  • C. By automating partner lead routing
  • D. By automating quoting with Salesforce CPQ

Answer: CD

Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?

  • A. Developer Console
  • B. Compact Header Properties
  • C. Rich Content Editor
  • D. CMS Connect

Answer: D

Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC’s business processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?

  • A. Lightning Bolt solutions
  • B. Community Connect
  • C. Digital Experience framework
  • D. SDLC (Software Developer Life Cycle) for Experiences

Answer: C

Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK’s self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC’s can log in to CK;s site?

  • A. Create separate user account for UC customer in CK’s Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.
  • B. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.
  • C. Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.
  • D. Create custom Apex handlers using login method from site class to sign in users from one community to the other.

Answer: C

Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcher will submit their recommendation in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation.
The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also manage incentives. Compensations, distribution, and projections.
Which user license Should GCC recommend for the researchers?

  • A. Customer Community
  • B. External Apps
  • C. Partner Community Plus
  • D. Customer Community Plus

Answer: B

DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share. Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?

  • A. Apex sharing
  • B. Sharing Set
  • C. Account Hierarchy
  • D. Sharing Rule

Answer: D

Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement? Choose 2 answers

  • A. Create Lead Record Types for Lead Distribution.
  • B. Enable “Lead Sharing" in Digital Experience settings.
  • C. Create a separate channel for partners in PRM Workspaces.
  • D. Create Page Layouts far Lead Distribution.

Answer: AD

DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona? Choose 2 answers

  • A. Financial Services Community permission set license
  • B. Insurance Agent Portal Lightning template
  • C. Financial Services Lightning template
  • D. Insurance agent permission set license

Answer: AB

Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments. What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.

  • A. Metadata API is ideal when multiple work streams are involved.
  • B. Metadata API can be used programmatically as well as declaratively.
  • C. Metadata API is ideal for when the changes are complex.
  • D. Metadata API supports migrating all Communicates settings and features.

Answer: ABD

Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this? Choose 2 answers

  • A. Lightning Bolts can be distributed and reused.
  • B. Lightning Bolts can help reduce implementation time.
  • C. Lightning Bolts can help minimize licensing and provisioning cost.
  • D. Lightning Bolts can help organize, manage, and reuse digital content.

Answer: BC

Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like to leverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?

  • A. Create at least one subtopic and add the More Topic ink link when editing the navigation menu.
  • B. Create at least one topic along with its subtopic.
  • C. Enable Topic Hierarchy and create at least one topic with two subtopics.
  • D. Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.

Answer: A

Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

  • A. Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
  • B. Create a single digital experience for B2C customers, B2B customers, and employees.
  • C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
  • D. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

Answer: B

Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?

  • A. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
  • B. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.
  • C. Publish the community, which will send out the welcome emails.
  • D. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.

Answer: A

Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues. Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an
Experiences site?
Choose 3 answers

  • A. Create an FAQ Knowledge article.
  • B. Deploy a chatbox to address common questions.
  • C. Enable Chatter Questions to encourage peer-to-self-service
  • D. Create a public ‘’announcement only’ group for moderators to address common questions.
  • E. Create an FAQ rich text component on the Home page.

Answer: ABC

What is a prerequisite for creating a user that has a Partner Community license?

  • A. Select ‘’Enable as Partner’’ in the Experience Workspace.
  • B. Ensure that the partner user has the ‘’ Enabled as partner’’ permission set.
  • C. The ‘’Enable as Partner’’ action must be present on the Account page layout.
  • D. The Enable as Partner’’ action must be present on the User page layout.

Answer: C


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