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Q11. A technician needs to perform a backup while a system is running. Which of the following services allows this task to be accomplished?
A. Robocopy
B. Shadow copy
C. Xcopy
D. System restore
Answer: B
Q12. Which of the following identifies traffic based upon its physical network address?
A. Phishing
B. Hashing
C. MAC filtering
D. Geotracking
Answer: C
Q13. A technician is attempting to remove malware from a customer’s workstation. Which of the
following Control Panel utilities should the technician use?
A. Folder Options > View hidden files
B. System > Performance
C. Display Settings > Refresh rate
D. Internet Options > Privacy
Answer: A
Q14. An administrator wants to give a user limited access rights in Windows Vista so that the user can install printers and create local user accounts. Which of the following accounts should the administrator create for the user?
A. Power user
B. Administrator
C. Standard
D. Guest
Answer: A
Q15. A technician is tasked with enabling TLS version 1.0, 1.1, and 1.2 on a client Internet Explorer browser. Which of the following Internet Options Tabs should the technician look to enable the aforementioned TLS settings?
A. Advanced
B. Security
C. Privacy
D. Connections
Answer: A
Q16. A technician is setting up automatic login to desktop for a non-domain Windows XP system. Which of the following administrative tools would accomplish this?
A. User Accounts
B. Network and Sharing Center
C. Task Manager
D. System Configuration
Answer: A
Q17. A user reports browsing the Internet is slow and an icon with a picture of a person with a headset keeps asking them to “click here for help.” The user has clicked on the icon to try to resolve the slowness but all that happens is the computer redirects them to a website to purchase software. Which of the following should be performed FIRST to resolve the issue?
A. Create a restore point
B. Run O/S updates
C. Train the user of malicious software
D. Identify the type of malware
Answer: D
Q18. A Windows workstation is suspected of having malicious software that created an infected start-up item or service. Which of the following tools would a technician use to test this theory?
A. chkdsk
B. msconfig
C. dxdiag
D. ipconfig
Answer: B
Q19. Virtual machines provide users with the ability to do which of the following?
A. Extend 32-bit machines to 64-bits
B. Share hardware resources
C. Increase the network download speed
D. Use less memory in the machine
Answer: B
Q20. Joe, a technician, arrives onsite at a customer’s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover?
A. Maintaining good communications with the customer
B. Maintaining good personal hygiene
C. Avoiding being judgmental
D. Avoid dismissing the customer’s problems
Answer: C