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2021 Dec 220-902 braindumps

Q131. Ann reports that printouts from the department laser printer have become faded. She has already replaced the toner cartridge. Which of the following is the MOST likely component causing the faded printing? 

A. Transfer roller 

B. Fusing assembly 

C. Registration assembly 

D. Duplexing assembly 

Answer: A 

Q132. A technician has been notified that recent vulnerabilities have been discovered related to a type of SOHO router. The technician has verified that all connections and settings are appropriate. Which of the following actions should the technician take NEXT? 

A. Change the router firewall settings 

B. Check for and apply a firmware update 

C. Reconfigure the QoS settings 

D. Change router user-names and passwords 

Answer: B 

Q133. A technician recently removed spyware from a computer and now the user is getting error messages about system files. Which of the following tools would a technician use to verify all system files are intact and in their original versions? 

A. Repair Disk 

B. SFC 

C. FIXMBR 

D. ASR 

Answer: B 

Q134. A PC is powering on but the only activity a technician can see is spinning fans. Which of the following components would MOST likely be at fault for such a condition? (Select TWO). 

A. SATA controller 

B. CPU 

C. Memory 

D. Hard drive 

E. Sound card 

Answer: B,C 

Q135. A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address. Which of the following should the technician do to resolve the issue? 

A. Turn on windows firewall 

B. Click the unsubscribe link in the spam 

C. Run an anti-spyware scan 

D. Install privacy filter 

Answer: C 

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Q136. A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and installed a printer. The user accessed a P2P application and now they are getting a large amount of browser pop-ups. Which of the following is MOST likely the cause of the pop-ups? 

A. Phishing 

B. Malware 

C. Proxy redirect 

D. Firmware 

Answer: B 

Q137. Which of the following would a technician use to search for a specific string within a file name? 

A. grep 

B. chmod 

C. wget 

D. sudo 

Answer: A 

Q138. A critical server was replaced by the IT staff the previous night. The following morning, some users are reporting that they are unable to browse to the Internet upon booting their workstations. Users who did not shut down their workstations the previous day are able to connect to the Internet. A technician looks at the following report from a workstation with no Internet connectivity: 

IP Address: 192.168.1.101 

Netmask: 255.255.255.0 

DHCP Server:192.168.1.1 

DNS Server:192.168.1.2 

Default Gateway:192.168.1.1 

Given the above report, which of the following is the cause of why some workstations are unable to browse the Internet? 

A. The workstation has an APIPA address. 

B. The DHCP server is unavailable. 

C. The default gateway router is misconfigured. 

D. The DHCP server is misconfigured. 

Answer: D 

Q139. A technician is using the troubleshooting theory to help resolve a problem that is occurring with a client’s machine. The technician has verified system functionally. Which of the following is the NEXT step in the troubleshooting theory? 

A. Identify the problem 

B. Establish a plan of action to resolve the problem 

C. Test the theory to determine cause 

D. Document findings, actions, and outcomes 

Answer: D 

Q140. A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that this is not the case. Which of the following is the BEST course of action for the technician? 

A. Follow the customer’s prescribed course of action. 

B. Convince the customer to take a better course of action to resolve the issue. 

C. Explain why the customer’s prescribed course of action is incorrect. 

D. Acknowledge the customer’s input, but follow another course of action. 

Answer: D