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2021 Jan 220-902 rapidshare
Q11. A technician has just installed a video card in a PC. The video card is not working, although
it was working fine on the test bench. Which of the following Windows tools should the technician use to start troubleshooting the problem?
A. Task Manager
B. Device Manager
C. System Configuration
D. Computer Management
Answer: B
Q12. Which of the following tools is used to type or paste recovery commands directly into a Linux box?
A. Shell/terminal
B. Backup/time machine
C. Command/cmd
D. Restore/snapshot
Answer: A
Q13. A user reports unexpected icons appearing on the desktop. The technician identifies that the symptoms point to a malware infection. Which of the following procedures would be performed NEXT?
A. Quarantine infected system
B. Schedule scans and run updates
C. Report the issue to the information security officer
D. Disable System Restore (in Windows)
E. Educate end user
Answer: A
Q14. A user reports the Internet connection is not working on the corporate network. After running through the troubleshooting steps, the administrator finds the computer has a valid IP address, can connect to network shares, and can view local intranet pages in the web browser. The administrator tries navigating to a public Internet page and it times out. Which of the following should the technician configure next?
A. Hosts files
B. IPv6 settings
C. Proxy settings
D. Lmhosts files
Answer: C
Q15. A technician is working on a home theater PC in a location where the electrical system may not be properly grounded. As the technician is finishing the installation, which of the following should the computer technician do before connecting a cable TV line to a TV tuner card?
A. Perform self-grounding
B. Unplug the computer power cable
C. Use an ESD strap
D. Require the electrical system be brought up to code
Answer: B
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Q16. A user needs to shrink the partition size of a hard drive encrypted with BitLocker. Which of the following is the BEST option to modify the size of the partition?
A. Credential Manager
B. Computer Management
C. Device Manager
D. TPM Manager
Answer: B
Q17. A user advises that a computer is displaying pop-ups when connected to the Internet. After updating and running anti-malware software, the problem persists and the technician finds that two rogue processes cannot be killed. Which of the following should be done NEXT to continue troubleshooting the problem?
A. Run msconfig to clean boot the computer
B. Run Event Viewer to identify the cause
C. Run System Restore to revert to previous state
D. Run Recovery Console to kill the processes
Answer: A
Q18. A customer reports very slow wireless connection speeds in the new office. Which of the following tools should a technician use to troubleshoot the issue?
A. WiFi analyzer
B. Loopback plug
C. Signal booster
D. Packet sniffer
Answer: A
Q19. A newly deployed Windows PC cannot connect to the antivirus server on the local network for updates, but it can connect to other file servers and printers without issue. Which of the following is the MOST likely cause of this issue?
A. The PC’s Windows firewall is misconfigured
B. The PC has an incorrect IP address configured
C. The PC is on the wrong wireless network
D. The PC does not have remote assistance turned on
Answer: A
Q20. Ann, an executive, reports that she received a call from someone asking for information about her email account. Which of the following type of potential security threats does this scenario describe?
A. Social engineering
B. Spoofing
C. Zero-day
D. Man-in-the-middle
Answer: A