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Q61. (Topic 2)
Forecasting can be used with Custom Fiscal Years.
A. True
B. False
Answer: B
Q62. (Topic 4)
If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil's responsibilities. What are the appropriate steps to transfer Phil's account to the new associate?
A. Overwrite Phil's User Profile with the new associates information and create a new profile for Phil.
B. Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate.
C. Associate the new role to Phil's existing profile and Transfer all the accounts, opportunities and leads to the new associate.
D. None of the above
Answer: B
Q63. (Topic 4)
How does an agent submit an article for publishing? Choose 3 answers:
A. Promote an Answer for consideration
B. Re-assign an article to the publishing queue
C. Publish an article to the solution category
D. Submit an article upon closing a case
E. Publish at-will, with "Manage Articles" profile permission
Answer: A,D,E
Q64. (Topic 4)
You can then associate each business process with one / more record types and make it available to users based on their:
A. Role
B. Profile
C. OWD
D. Licence Type
E. Salesforce Edition
Answer: B
Q65. (Topic 4)
Which of the field types cannot be used as an External Id?
A. Text Field
B. Number Field
C. Picklist Field
D. Email Id Field
Answer: C
Q66. (Topic 3)
You can use Sharing Rules to grant wider access to data. You cannot restrict access below your OWD levels.
A. True
B. False
Answer: A
Q67. (Topic 4)
Is it true that campaigns and opportunities have many to many relationship?
A. True
B. False
Answer: B
Q68. (Topic 2)
Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can still see the field using the following:
A. List Views
B. Reports
C. Search
D. None of the above, the user cannot see the field at all
Answer: D
Q69. (Topic 3)
Which of the following is a standard Profile?
A. Sales User
B. Marketing User
C. Invoice Manager
D. Contract Manager
Answer: B,D
Q70. (Topic 2)
If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application
A. True
B. False
Answer: B
Q71. (Topic 2)
Where do you go to create a List View so that you can see it on the Console, under the Accounts object?
A. Create a list view on the Console
B. Create a list view on Accounts
C. Create a list view on Contacts
D. Create a field on the Console
Answer: B
Q72. (Topic 3)
What can an administrator customize for the Service Cloud console?
A. Whether the record opens as a primary tab or subtab
B. The fields displayed in the highlights panel
C. The interaction log fields displayed for objects without an Activity History related list
D. Whether the SoftPhone displays in the footer or sidebar
E. The objects displayed in the navigation tab
Answer: A,B,E
Q73. (Topic 3)
System Administrators have this permission by default.
A. None of these
B. Report Wizard
C. Report Builder
D. Both Report Wizard and Report builder
Answer: C
203. (Topic 3)
At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects.
A. True
B. False
Answer: A
Q74. (Topic 1)
Public groups can be used to simplify the creation of sharing rules for Administrators.
A. True
B. False
Answer: A
Q75. (Topic 2)
How is the expected revenue calculated in the opportunity?
A. Amount multiplied by the total price of all opportunity line items
B. The sales price on any line item times the probability of the opportunity
C. Opportunity Amount multiplied by the probability
D. Amount multiplied by the discount percent
Answer: C