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Q1. (Topic 3)
Which Salesforce editions provide option for customizing profiles?
A. All Editions
B. Unlimited, Developer and Enterprise Editions
C. Professional, Unlimited, and Developer Editions
D. Enterprise, Unlimited, and Developer Editions
E. All except Group Edition
F. All except Professional Edition
Answer: B,D
Q2. (Topic 4)
Which cannot be done on a Salesforce to Salesforce connection finder?
A. Identify the Salesforce systems administrator at another company
B. Custom brand an email sent to identify connections
C. Survey partners for their use of Salesforce
D. Survey customers for their use of Salesforce
Answer: D
Q3. (Topic 4)
When transferring an account from one user to another, which of the following options are selectable? (Select all that apply)
A. Transfer closed cases
B. Transfer closed opportunities
C. Transfer open activities
D. Transfer closed activities
Answer: A,B
Q4. (Topic 2)
Related Lists display the many side of a one-to-many relationship
A. True
B. False
Answer: A
Q5. (Topic 4)
How can Chatter feed for content can be used? Choose 2 answers MMM
A. To store Chatter posts in content
B. To share files from a workspace to a feed
C. To link a workspace to a Chatter from content
D. To search for files posted to Chatter from content
Answer: B,D
Q6. (Topic 4)
Which is a capability of drag-and-drop dashboards? Choose 2 answers:
A. Drag and Drop a dashboard onto any page in Salesforce
B. Drag and Drop records onto a dashboard
C. Drag and Drop reports onto a dashboard as the data source of the component
D. Drag and Drop chart types onto a dashboard to create a component
Answer: C,D
Q7. (Topic 3)
Which is a capability of the new Service Cloud console?
A. It provides data visibility by combining a list view and related records on one screen.
B. It allows agents to view key record information in the highlights panel.
C. It preserves the context of calls using primary tabs and subtabs.
D. It allows access to data by opening each record in a new window.
E. It allows agents to take notes in an interaction log while in a call.
Answer: A,B,E
Q8. (Topic 3)
Organization-Wide Default Sharing Rule for Calendar Access Default is as Follows:
A. Hide Details
B. Hide Details and Add Events
C. Show Details
D. Show Details and Add Events
Answer: B
Q9. (Topic 3)
Every profile, including profiles associated with Customer Portal users must have at least one visible app.
A. True
B. False
Answer: B
Q10. (Topic 3)
Which of the following are setting options for the User Interface?
A. Enable Collapsible Sections
B. Show Quick Create
C. Show customer Sidebar Components on All Pages
D. Transfer all Open Opportunities
E. Enable Drag-and-drop scheduling on List Views
Answer: A,B,C,E
Q11. (Topic 1)
In order to enable multi-currency feature in Salesforce, you must
A. Contact Salesforce.com
B. Check the Enable Multi-currency checkbox in your Chatter profile
C. Operate your business in at least two different countries
D. You cannot enable this feature once you've implemented Salesforce.
Answer: A
Q12. (Topic 2)
Customizable Forecasting must be enabled for use with Custom Fiscal years.
A. True
B. False
Answer: A
Q13. (Topic 3)
A System Administrator can edit a profile to:
A. Prevent a user from viewing custom tabs
B. Prevent the use of Mass email
C. Deny a user access to other users leads
Answer: B
Q14. (Topic 4)
The size limit for documents uploaded is:
A. 1 Megabyte
B. 3 Megabyte
C. 5 Megabyte
D. 25 Megabyte
Answer: C
338. (Topic 4)
On Lead Conversion, the Close Date of the newly created opportunity is automatically set to?
A. Blank
B. Today
C. Last Day of Current Quarter
D. Last Day of Current Month
E. Last Day of Current Year
Answer: C
Q15. (Topic 1)
The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?
A. When a record is created
B. When a record is created or updated
C. When a record is created/updated and didn't previously meet the trigger criteria
D. None of the above
Answer: C
13. (Topic 1)
Criteria-based sharing rules allow administrators to share records based on field values rather than record ownership.
A. True
B. False
Answer: A