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Q141. When editing a quote, you can edit which of the following? (Select all that apply)
A. The discount to apply to the entire quote includingall line items
B. The quote name and status
C. The expiration dateof the quote
D. The contact and address information of the customer
Answer: BCD
Q142. Sales management at Universal Containers needs toprovidechannel partners with easy access to approved product documentation. They also need to notify partners about the material revisions andupdates. How can they achieve these goals in Salesforce?
A. EnableContent in the partner portal and enable Content email alerts for partner users.
B. Enable the Document tab in the partner portal andenable email alerts for partner users.
C. Add the Content relatedlist
Answer: A
Q143. Universal Telco sells and supports a line of smart phones. The company offers support via phone, email-to-case, web-to-case, and a customer portal. The call center manager is incented to drive support through customer self-service. Which report should be included onthe manager's dashboard? Choose 3 answers:
A. Average Call Handle Time
B. Cases by Support Channels
C. Number of Portal Loginsper Day
D. Escalated Calls
E. Knowledge Article Usage
Answer: BCE
Q144. Forecast Category "Commit" can be summarized as:
A. Closed
B. Closed + Commit
C. Closed + Commit + Best Case
D. Commit + Best Case + Pipeline
Answer: B
Q145. How do you create a new quote for a customer?
A. Select an Account and click "New Quote"
B. Click the Quotes tab, then click "New Quote"
C. Select an Opportunity, then click "New Quote"
D. Select aContact and click "New Quote"
Answer: C
Q146. Match this tip with its design consideration. "Show each job functionrelevant information"
A. Tab and field naming
B. Reduced clicks
C. Search
D. Record types and page layouts
E. Workflow rules and approvals
F. Minimized redundant data entry
Answer: D
Q147. CORRECT TEXT
What are the three types of reports?
Answer: What are the three types of reports?
Q148. CORRECT TEXT
The native mass email functionality in Salesforce is not recommended for marketing. Is this a true statement?
Answer: Yes. The limit of 1000 mass emails a day per org makes the massemail functionality prohibitive for campaigning.
Q149. CORRECT TEXT
How are opportunity amounts displayed in reports?
Answer: Standard reporting displays an amount initsoriginal currency, however you can change this to display in any active currency.
Q150. Why is it important to forecast sales?
A. Forecasting helps a company know what's in the pipeline
B. Forecasting allows a company tomanage revenue
C. Forecasting tells managers the percent of deals closed
D. Forecasting moves opportunities through stages
Answer: B